Snow Crystal — Hotel in Kutchan

We booked a 3 bedrooms apartment. There were 2 ensuites that were rather small; the rooms were just big enough for the bed and mini bedsides. We had to unpack all our luggage and tidy up everything in the wardrobes as there wasn’t enough space to take stuff out from them unless we put them on the bed. |The kitchen was well equipped with very high end appliances but in contrast, the essentials like the washing machine, the hairdryer and the iron were very cheap and low quality. The washing machine was one of those basic Japanese top loaders and didn’t even function with hot water so didn’t really clean properly. The iron was tiny and cordless but the steam was almost non existent and couldn’t really iron anything so I gave up using it after 10 minutes. There was only 1 laundry rack supplied for 6 people which made me think that management didn’t really know how to accommodate their guests or were not attentive to details.There were only 4 pairs of slippers supplied whereas I did specify that there would be 6 people staying in the flat. Humidifiers were also requested but not supplied; this was rectified the next day. Communication was also not that great prior to arrival; I requested them to assist for restaurant bookings but nothing was confirmed till we actually got there. I had made some bookings myself for back up and we ended up going twice to the same restaurant as there would had been a penalty fee charged for late cancellation. The receptionist was not there most of the time but since it was my second time in Niseko, I didn’t really need the assistance but was thinking about people who may had needed it. It’s mentioned in the welcome pack that we could use the onsen at the Vale but doesn’t mention that it’s only up to 9:00pm and at a charge. Cleaning was every 2 days and wasn’t top notch. There was hair behind the toilet seat that was still there after cleaning. The location is still very good being close to the Ace Family lift and whithin the heart of the village. The airport transfer service was efficient too and very punctual but very expensive at almost 1,000 AUD for a round trip. I was more impressed when we stayed at Alpen...

We booked a 3 bedrooms apartment. There were 2 ensuites that were rather small; the rooms were just big enough for the bed and mini bedsides. We had to unpack all our luggage and tidy up everything in the wardrobes as there wasn’t enough space to take stuff out from them unless we put them on the bed. |The kitchen was well equipped with very high end appliances but in contrast, the essentials like the washing machine, the hairdryer and the iron were very cheap and low quality. The washing machine was one of those basic Japanese top loaders and didn’t even function with hot water so didn’t really clean properly. The iron was tiny and cordless but the steam was almost non existent and couldn’t really iron anything so I gave up using it after 10 minutes. There was only 1 laundry rack supplied for 6 people which made me think that management didn’t really know how to accommodate their guests or were not attentive to details.There were only 4 pairs of slippers supplied whereas I did specify that there would be 6 people staying in the flat. Humidifiers were also requested but not supplied; this was rectified the next day. Communication was also not that great prior to arrival; I requested them to assist for restaurant bookings but nothing was confirmed till we actually got there. I had made some bookings myself for back up and we ended up going twice to the same restaurant as there would had been a penalty fee charged for late cancellation. The receptionist was not there most of the time but since it was my second time in Niseko, I didn’t really need the assistance but was thinking about people who may had needed it. It’s mentioned in the welcome pack that we could use the onsen at the Vale but doesn’t mention that it’s only up to 9:00pm and at a charge. Cleaning was every 2 days and wasn’t top notch. There was hair behind the toilet seat that was still there after cleaning. The location is still very good being close to the Ace Family lift and whithin the heart of the village. The airport transfer service was efficient too and very punctual but very expensive at almost 1,000 AUD for a round trip. I was more impressed when we stayed at Alpen...

The location was just great, nice and central within short walking distance from all restaurants and lifts.||Jess and Katelyn, were the best at the front desk offering great restaurant recommendations. ||The overall place is very modern in design, spacious enough for 6 people with nice sofa and dining area to hang out. The great touch was the in apartment washing machine with drying facilities. The toilets were nice and roomy and clean. Rooms were also comfortable and cleaners were meticulous.||Great thing was the cleaners were so good that they found a lost earring which our friend dropped and Jess was great to arrange its return.||Overall would return here again. ||The only one thing if any is that the ski storage room and the pathway would be lined with non-slip surface would add to the safety especially at the end of the day where puddles of water gather and making the floor a little...