Homm Stay Nagi Arashiyama Kyoto — Hotel in Kyoto

Our experience at this hotel was horrific. We booked a 5 night stay and after checking in late on the first night noticed a faint smell of mold in the bathroom as well as any time the air conditioning kicked on. Throughout the night my wife and I both proceeded to experience allergies to something in the room and woke up completely clogged with stuffy noses.

By the next morning the odor coming from the shower room in the bathroom was so overwhelming that we decided to try and modify our reservation to leave the following morning for a cleaner hotel. We were told by the front desk that modifying the reservation would not be an issue and we just needed to contact our travel agent. We promptly did so and then booked new accommodations for the remaining 3 nights. A few hours later we were notified by our travel agent that the hotel was refusing to refund the remaining three nights. After many messages back and forth they remained committed to refuse any refund. They denied there was a smell of mold in the room and refused to acknowledge that we were told we would recieve a refund only to be denied one after booking new accommodations.

In addition - this hotel is located along a busy street and the quality of the doors is very poor so we were awoken throughout the night many times by loud vehicles. It is also a far walk to many of the tourist destinations in Western Kyoto. I would highly recommend any travelers to seek alternate accommodations. This was an awful experience for...

The hotel is a 5 minute (with luggage) walk away from the Saga Arashiyama station. While it is relatively quiet around the hotel itself it is only a 10 minute walk to the main street in Arashiyama. It was very convenient for us to get to the main sights every day. Due to it's great location, we manage to arrive at the bamboo forest by 730am before the huge crowds arrived. We stayed in the annex room and it was wonderful, as it felt like we had a little corner house all to ourselves. The room was clean, comfortable and peaceful. Nespresso coffee was also served in the room. The hotel was also kind enough to leave us a little Japanese souvenir (cloth and coin purse) in the room. If you are looking for a base to explore Arashiyama, we highly recommend this hotel. We would definitely...

The hotel is a 5 minute (with luggage) walk away from the Saga Arashiyama station. While it is relatively quiet around the hotel itself it is only a 10 minute walk to the main street in Arashiyama. It was very convenient for us to get to the main sights every day. Due to it's great location, we manage to arrive at the bamboo forest by 730am before the huge crowds arrived. We stayed in the annex room and it was wonderful, as it felt like we had a little corner house all to ourselves. The room was clean, comfortable and peaceful. Nespresso coffee was also served in the room. The hotel was also kind enough to leave us a little Japanese souvenir (cloth and coin purse) in the room. If you are looking for a base to explore Arashiyama, we highly recommend this hotel. We would definitely...