MUNI KYOTO — Hotel in Kyoto

DO NOT BOOK HERE. This hotel is NOT worth the money. My wife and I did a 3 week trip in Japan for our honeymoon and the only bad experience we had in Japan with our bookings was this hotel. We decided to book one night here and were really looking forward to it. Seeing as it was one of the more expensive bookings we had made, we wanted to take advantage of the hotel while there. Unfortunatley my wife who suffers from back issues was going through a back crisis at the time we arrived. She couldn't really walk at all so we wanted to go to the hotel retaurant for dinner. However the restaurant was closed and they had not given us any notice before our check-in date. The lounge area was also closed, there was no room service or any sort of food service at all. The staff was not helpful in the slightest and didn't see any issue with the fact that the hotel we spent the most on offered almost nothing when it comes to actual hospitality or service. I ended up having to go find street food (which was pretty delicious) and bring it back to my wife in the room since she couldn't walk.

The room was obviously beautiful and the view of the mountain is really nice. But in all honesty you don't get your money's worth AT ALL. Save yourself the money and you can just do breakfast at the restaurant (if it's open) and stay somewhere else for the night.

In fact after our experience we were supposed to spend three nights at a luxury hotel in Hakone by the same owner and we went online to do more research because we were so appalled by our stay. We then see that they put a notice on the site that there was going to be construction the entire time we would be there but hadn't sent us an email. We promptly cancelled and booked an airbnb with a beautiful view and private onsen and saved ourselves over $1,000.

TLDR: Not worth the amount you pay. Terrible service, hardly...

DO NOT BOOK HERE. This hotel is NOT worth the money. My wife and I did a 3 week trip in Japan for our honeymoon and the only bad experience we had in Japan with our bookings was this hotel. We decided to book one night here and were really looking forward to it. Seeing as it was one of the more expensive bookings we had made, we wanted to take advantage of the hotel while there. Unfortunately my wife who suffers from back issues was going through a back crisis at the time we arrived. She couldn't really walk at all so we wanted to go to the hotel restaurant for dinner. However the restaurant was closed and they had not given us any notice before our check-in date. The lounge area was also closed, there was no room service or any sort of food service at all. The staff was not helpful in the slightest and didn't see any issue with the fact that the hotel we spent the most on offered almost nothing when it comes to actual hospitality or service. I ended up having to go find street food (which was pretty delicious) and bring it back to my wife in the room since she couldn't walk.|The room was obviously beautiful and the view of the mountain is really nice. But in all honesty you don't get your money's worth AT ALL. Save yourself the money and you can just do breakfast at the restaurant (if it's open) and stay somewhere else for the night.||In fact after our experience we were supposed to spend three nights at a luxury hotel in Hakone by the same owner and we went online to do more research because we were so appalled by our stay. We then see that they put a notice on the site that there was going to be construction the entire time we would be there but hadn't sent us an email. We promptly cancelled and booked an airbnb with a beautiful view and private onsen and saved ourselves over $1,000.||TLDR: Not worth the amount you pay. Terrible service, hardly...

DO NOT BOOK HERE. This hotel is NOT worth the money. My wife and I did a 3 week trip in Japan for our honeymoon and the only bad experience we had in Japan with our bookings was this hotel. We decided to book one night here and were really looking forward to it. Seeing as it was one of the more expensive bookings we had made, we wanted to take advantage of the hotel while there. Unfortunately my wife who suffers from back issues was going through a back crisis at the time we arrived. She couldn't really walk at all so we wanted to go to the hotel restaurant for dinner. However the restaurant was closed and they had not given us any notice before our check-in date. The lounge area was also closed, there was no room service or any sort of food service at all. The staff was not helpful in the slightest and didn't see any issue with the fact that the hotel we spent the most on offered almost nothing when it comes to actual hospitality or service. I ended up having to go find street food (which was pretty delicious) and bring it back to my wife in the room since she couldn't walk.|The room was obviously beautiful and the view of the mountain is really nice. But in all honesty you don't get your money's worth AT ALL. Save yourself the money and you can just do breakfast at the restaurant (if it's open) and stay somewhere else for the night.||In fact after our experience we were supposed to spend three nights at a luxury hotel in Hakone by the same owner and we went online to do more research because we were so appalled by our stay. We then see that they put a notice on the site that there was going to be construction the entire time we would be there but hadn't sent us an email. We promptly cancelled and booked an airbnb with a beautiful view and private onsen and saved ourselves over $1,000.||TLDR: Not worth the amount you pay. Terrible service, hardly...