Kyoto Universal Hotel Karasuma — Hotel in Kyoto

Let’s start with the good: Decent location, 24h front desk and next to a convenience shop so that was great. Had a big sauna/onsen room too in the basement for guests too.And now, the bad…here’s the list:1. If you don’t have a room with 2 beds, don’t disguise the sofa bed as one (I had to sleep with a crease on my back the whole time)2. Check in is at 4PM? But here’s the kicker, check out is at 10AM…what are they doing during those six magical hours???3. They don’t offer you extra pillows, so no pillow princess treatment.4. The key is atrocious, and there is only ONE even if there are multiple people in one room, which powers all the electricity in the room, awfully inconvenient.5. DUST DUST DUST…need i say more. When my friend opened the bathroom door, a whole ploom of white dust just diffused into the room.6. Mysterious stains on the curtains were extremely...

Having booked the hotel for 2 weeks, I had expected the hotel would try to make my long stay as pleasant as possible, instead they allocated a room attached to the lift well. Next day on my insistence they reluctantly found a more suitable room. Next evening when I returned to my room,! Found I had only one pillow in the room, the other pillows had been removed.I rang reception to request another pillow and was informed that none was available as my room was a single room!On my insistence that it was a twin room, the girl came round to my room to check, I showed her that I had booked and paid for twin rooms, the rude girl then had the temerity to ask if I had booked twin rooms where was my partner! Anyway, I got my second pillow. This hotel has the nastiest lot of people that I have ever come across...

This is a hotel located in the suburbs but in fairness close to an underground stop. Kyoto is spread out so that does not affect matters too much. The buses are frequent and good also nearby the hotel. My daughters said it had the feel of a converted prison but me thinks it is a first generation. Type hotel that has been renovated.The doors to each room are substantial and the rooms are very small and a bit cell like. It's clean.I was swayed by the free breakfast and dinner.Dont be is my advice..The same dinner is served all the time bland but OK. The breakfast is OK ,but I think quite good by Asian standards. Very few Westerners go to this hotel which is not a bad thing. The hotel was certainly busy. The Staffin the kitchen dining room were fairly rude but the ladies at reception...