Souhi & Soushuku Machiya — Hotel in Kyoto

Honestly we had quite a disappointing experience during our stay. Issues are as follows:

We communicated over email a week before our stay that we need to add 2 people to the stay. When we arrived to check in they had no record of this email exchange, and we had to wait for them to call around to other employees before confirming. They had to bring extra accommodations for the extra 2 people later. (I forgave this issue as a simple miscommunication at first and wouldn’t have commented on it were it not for the recurring issues we faced afterwards) Upon arriving, the house had several issues - the light bulb in the bathroom was out, the kettle was broken, and the lock didn’t work properly. Someone came to fix the issues, but the lock remained a problem throughout the stay. The lock - our biggest issue throughout. The automatic lock seemed to be low on battery and would only partially move, meaning that the lock would only actually lock about 50% of the time. This was obviously a concern and we called several times, but the issue was never resolved. The level of service was very low considering the amount we paid. Every time we called about an issue (especially the lock), the person on the phone made us feel as though the issues were our fault and they weren’t apologetic at all. The lock not working caused us a great deal of stress - we were only ok to leave our place without a locked door because of how safe Japan is, but there’s still no excuse for not having a functioning lock. We would have preferred a physical key. There is very little privacy within the house we chose (Soushuku) and the sound travels between all rooms (there is no full wall between the two bedrooms). This could have been communicated better on the listing.

The house itself was overall nice, but considering all the issues we faced and the poor level of service, I would not stay with this...

Beautiful and comfortable place to stay, but the service was so terrible. I haven’t got any information, so I waited 30min in front of a door.

Kindly, the neighbor helped me to open the door. And then the staff called me and said sorry. But I couldn’t feel him...

女友達3人で利用させていただきました。 京都駅から近いカウンターでのチェックイン、ホテルロビーのような綺麗さで安心しました。 説明も丁寧にして頂き、タクシーの手配もして頂き助かりました。

ホテルまでの地図も渡して頂き タクシーの運転手にも説明が楽でした。(英語の説明もあったので海外の方にも優しそう)

到着し、鍵を開けて入ったら写真のイメージ通り綺麗な部屋で、女3人でかなりテンションが上がりました。 暑い日だったので、着いたらクーラーがついていてとても嬉しかったです！

錦市場で買い物をして、 キッチンで色々と作り楽しみました。一通りの調理器具もありとても快適に使えました。ただ調味料はないとのことでしたので、今回は色々と持ち込みました。 コンビニも近くにあるのである程度は簡易でも揃えられそうです。

3人だったので、和室にも一つ布団を敷いていただきそれぞれ個室で眠れました。

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