Nagoya Kanko Hotel — Hotel in Nagoya

It was our first time in Nagoya and we spent 6 nights in this hotel after researching. We took the Especio King Room with lounge access. ||Room: Very spacious and large which made it really comfortable throughout our stay. A king bed with a study table and living area with sofa and coffee table, which was useful for some snacking in between. The bed was very comfortable and pillows were soft (not our type though globally preferred) and the TV was large. Curtains worked well to block out sun in the morning. The bathroom was narrow but had lots of storage space and the bath area was surprisingly large. There was a bath tub and a shower area next to each other which was great. Water pressure was very strong which I liked. Amenities provided were of good quality and the closet space was very decent. They even provide 2 different Japanese robes and a plush western robe for use as well as very comfortable room slippers. Room was perfect. Oh and it's the only hotel I've ever stayed that had a kitchenette (note, it's not a service apartment).||Lounge: The lounge food and options was one of the poorest among the many hotels I went to worldwide. The spread was little and the quality was average. Even the sake provided was not good. I think they're trying but I hope they go around other international hotel lounges to learn a thing or two.||Reception: We checked in at the Espacio lounge and true to Japanese culture, they were very friendly and polite. The only issue was language. They could speak minimal English and sometimes it was difficult to convey certain requests. We had to rephrase a few times before they could answer us, for example with regards to parking. However, they were also polite, helpful and tried their best as they could.||Parking: The hotel provides free parking but you need to get a complimentary ticket from the reception daily. You need to pay for parking before you leave the carpark. That's where the parking coupon comes in when you pay at the machine to waive off the charges before exiting. You need to get the complimentary ticket daily because it's only valid for 24 hours. Hence if you need to do multiple entries and exits a day, you need to request for multiple tickets. The carpark lots are also a little tight but we rented a small car so it worked out well.||Overall, the hotel room was perfect. However the facilities and staff's English standard requires a lot of improvement. They seem to cater more for domestic tourists rather than international tourists as we mainly saw Japanese people in the lounge & hotel grounds. We've stayed at hotels in Tokyo with lounge accesses and the staff in the main city were much more fluent in English and their lounges were way better. Nagoya Kanko Hotel, being a 5-star hotel in a city, has a lot to catch up in this aspect. However, don't get me wrong. The staff were always courteous, friendly and they seem to be trying their best.||If you're not concerned about the other aspects but just the room, then I'd recommend this...

It was our first time in Nagoya and we spent 6 nights in this hotel after researching. We took the Especio King Room with lounge access. ||Room: Very spacious and large which made it really comfortable throughout our stay. A king bed with a study table and living area with sofa and coffee table, which was useful for some snacking in between. The bed was very comfortable and pillows were soft (not our type though globally preferred) and the TV was large. Curtains worked well to block out sun in the morning. The bathroom was narrow but had lots of storage space and the bath area was surprisingly large. There was a bath tub and a shower area next to each other which was great. Water pressure was very strong which I liked. Amenities provided were of good quality and the closet space was very decent. They even provide 2 different Japanese robes and a plush western robe for use as well as very comfortable room slippers. Room was perfect. Oh and it's the only hotel I've ever stayed that had a kitchenette (note, it's not a service apartment).||Lounge: The lounge food and options was one of the poorest among the many hotels I went to worldwide. The spread was little and the quality was average. Even the sake provided was not good. I think they're trying but I hope they go around other international hotel lounges to learn a thing or two.||Reception: We checked in at the Espacio lounge and true to Japanese culture, they were very friendly and polite. The only issue was language. They could speak minimal English and sometimes it was difficult to convey certain requests. We had to rephrase a few times before they could answer us, for example with regards to parking. However, they were also polite, helpful and tried their best as they could.||Parking: The hotel provides free parking but you need to get a complimentary ticket from the reception daily. You need to pay for parking before you leave the carpark. That's where the parking coupon comes in when you pay at the machine to waive off the charges before exiting. You need to get the complimentary ticket daily because it's only valid for 24 hours. Hence if you need to do multiple entries and exits a day, you need to request for multiple tickets. The carpark lots are also a little tight but we rented a small car so it worked out well.||Overall, the hotel room was perfect. However the facilities and staff's English standard requires a lot of improvement. They seem to cater more for domestic tourists rather than international tourists as we mainly saw Japanese people in the lounge & hotel grounds. We've stayed at hotels in Tokyo with lounge accesses and the staff in the main city were much more fluent in English and their lounges were way better. Nagoya Kanko Hotel, being a 5-star hotel in a city, has a lot to catch up in this aspect. However, don't get me wrong. The staff were always courteous, friendly and they seem to be trying their best.||If you're not concerned about the other aspects but just the room, then I'd recommend this...

​This weekend we spent a night at the Nagoya Kanko Hotel. The hotel is very well maintained and has a grandiose appearance. The foyer is beautiful and very long, stretch to the far end of the hotel.

The room itself was clean, with no noticeable odor; (something reported by another review). Though small, the room is about normal in size for a Japanese hotel and the bathroom was surprisingly big. The bed was very comfortable too. And while I didn't find the pillows to be particularly comfortable, I think pillows are very subjective and it's difficult to find a pillow that everyone likes. If I had asked for a firmer pillow, I'm confident they would have obliged me.

Finally, the staff were incredibly friendly and helpful. On arrival, they offered to take our luggage. After checking-in, an English speaking concierge (Ms. Mori) saw us to our room and even suggested a place for us to have lunch. She then phoned the restaurant to make sure that they would be open as we were a little late for Japan's punctual lunch time.

In the spirit of being a critical review, I feel compelled to find some suggestion for improvement and so I'll mention that the only thing that could have enhanced my experience would have been the presence of coffee in my room, instead of only tea. I'm sure you'll agree, it's hardly...