nozawasnow — Hotel in Nozawaonsen

I had high expectations for this hotel, but unfortunately, my experience was terrible from start to finish.|First off, the staff were incredibly rude and unhelpful. I felt like I was inconveniencing them every time I had a question or request. When I asked for fresh towels, it took hours for them to arrive, and they acted as though I was being unreasonable for asking. The receptionist had an unprofessional attitude and seemed annoyed whenever someone approached the desk.|The room itself was below standard – it was dirty, smelled musty, and clearly hadn’t been cleaned properly. The sheets had stains, and the bathroom was disgusting, with mold in the corners of the shower.|What made it worse was the noise. When I brought it up with the staff, they shrugged it off and offered no solution. The lack of care and attention to guests was shocking.|Overall, this hotel doesn’t care about its guests, and it shows. I’ll never stay here again, and I wouldn’t recommend it to even the pepole i...

The hotel had one of the kindest and most attentive staffs I have ever encountered. They went above and beyond to assist me in every situation, always ready with a warm smile and genuine care. Their professionalism and heartfelt kindness truly left a lasting impression on me.

The rooms were immaculate, with everything spotless and perfectly maintained. The futons were incredibly soft and comfortable, offering the perfect retreat after a long day. There wasn’t a single thing I didn’t like about my stay—every detail was thoughtfully designed to ensure comfort and relaxation.

I will undoubtedly stay there again in the future. But what truly sets this hotel apart is the staff—they are extraordinary, truly one of a kind, and made my experience...

We had a great experience at Nozawasnow.

The location is very good, as the chairlift to the first slope was just 3 mins walking from the hotel. A restaurant and ski rental crossing the street and a foodtruck outside. There's a free onsen right around the corner too. And the town is 5 mins away.

The room, bathrooms and overall the hotel was very clean. Also very warm inside, specially the room, as the tatami floor is heated and there's also a heater.

There's a café and bar that opens in the morning and evening. Convenient to grab breakfast before heading to the slopes.

What I liked the most was the staff. They were all helpful and nice at all times.

I recommend you snatch a room before they are...