Hotel Sanrriott Osaka Honmachi — Hotel in Osaka

First things first, there are 2 Sanrriott hotels relativly close to each other in Osaka, so please make sure you find the right one. This one is a very good option and is located on a very busy street in the city. We came in on the private Keihan train from Kyoto to Kitahama station then switched onto the Sakaisuji subway line to Hommachi stop, then just a short walk to the hotel. The Keihan train is a great option if your comming from Kyoto as it's cheaper and more frequent than the JR options and it delivers you right into downtown Osaka.||The rooms here are great, we had one on a high floor with a huge windows looking out over the city. The rooms were spotless with 2 double beds and anything you needed provided.||The bathrooms have to be seen to be believed. This was the smallest bathroom that we had during our stay, in a country that seems to specialise in small bathrooms. But the sheer engineering that went into designing and making this bathroom is very impressive. It was absolutely brilliant, a great experience.||Breakfast was good with good options and plenty of it.||As the hotel is right in the city there are lots of great options to eat nearby. Don't forget to try some Okonomiaki.||We went on a day trip to Nara while we were here and Nippombashi station where the private Kintesu train goes from was easy to get to, we walked it in about 15 min, but you could go one stop on the subwat too.|| It was a little more involved to get to the Shinkansen station on the Midosugi metro line, when we were leaving for Hiroshima but quite doably. Leave yourself about 45 - 60 min to do it so you are not...

The best feature of this hotel is its location. Everything is so accessible including the trains. One just has to walk a few blocks. There is also a coffee shop in front of the hotel. I also liked that the hotel is taking steps to contribute to the achievement of the Sustainable Development Goals. The hotel does not really provide cleaning for the rooms unless you request and stay for more than 3 nights. I also appreciated the incomparable and world-famous toilets. Instead, it provides for amenities and toiletries in the lobby. They also serve complimentary upon or ramen from 5:30-7:00. I tried it once, and it was okay. It also had a common dining room where you can dine and use the facilities outside breakfast hours. You can also use the laundry with 4 coin-operated top loading machines and 4 tumble driers. The washing machines automatically dispense detergent, so there is no need to buy. There is not much interaction with the staff except for the frontdesk---who were always courteous and helpful - but then again, I never met a rude person in Japan. It must be a cultural trait. Overall, it was a very good stay. I went to Japan to experience the culture and the attractions, so it served its purpose well as a place to rest...

Basically the worst customer service I’ve ever had. Staff do not care at all about making sure you have a pleasant stay and ‘managers’ hide in the back office and won’t face you. We checked into a room with a bed that was completely slanted, the springs had no support on one half of the bed. Told reception and they told me that ‘all the mattresses are the same’. I made them come up to see and the boy agreed it was broken and only then did he go speak to his supervisor. They then agreed to move us to a different room with no apologies at all.. the room they moved us to was noticeably smaller, and when asking them why he said they have booked out of all other rooms (despite their being availability online) and either “pick the small room or the broken bed”. I work as a hotel manager back in Australia and I would be mortified if my staff spoke to customers like this. We ended up moving into the shoebox of the room with another very uncomfortable/slanted mattress and horrible pillows. Besides all that it’s ridiculous having to pay for a ‘hotel’ where you have to take out your own trash and change your own towels and out of 7 nights only being offered to have the bedsheets...