Candeo Hotels Ueno Koen — Hotel in Tokyo

I had a bad experience here. Strongly not recommend. I stayed here twice according to my plans. The 1st time, I got the room which had no view due to a blocking building, even though I was on a high floor.The 2nd time, I returned to Tokyo at night and checked in at my 'non-smoking room' as my intentional booking. However, the room was so smelly from cigarette smoke when I laid on the bed. I decided to inform the staffs and requested to change rooms. The staffs denied my request and said all rooms were full that night and without even offering any assistance or using the refresher spray to figure out as a simple protocol they should have. (the conversation was cut off by saying they are not strong in English) After attempting to stay in the room multiple times, I was back to them again but they offered me to find another hotel at 2 AM. This was a poor and unacceptable solution. I wished I could get some help offers such as coming room to check and do simply cleaning, refresh the air but no until I asked. Actually in my experience, if a hotel cannot provide a satisfactory solution to a customer's problem, particularly from own hotel's mistake, they should compensate the client by offering a refund and providing a room free of charge. However, I understand that I cannot expect much from these poor service hotel, so I decided to leave the hotel in the morning and never consider returning here again. Leaving this comment is the best way for me to express my...

The hotel is conveniently located close to Ueno park and public transport . The reception is up on the 1st floor and check in is strictly after 3pm, so be prepared to leave your bags and go for a tour if you arrive earlier.||The hotel itself looks a bit dated, although was clean and tidy. Check in was a bit disorganised and although we had booked ‘superior’ rooms for our family of 4 in 2 rooms, what they didn’t say was that they apparently only have one ‘superior’ per floor, so we were put on two different floors. Suffice to say we asked for any rooms on the same floor so ended up downgrading one to ensure we were on the same level. The rooms are very basic with low end furnishings and fixtures. There was aircon, direct dial phone, hairdryer, fridge with freezer compartment, desk, slow Wi-Fi, pyjamas and various toiletry accessories. The one positive was the quality and volume of shampoo, shower gel and conditioner, which was excellent.||The bed and bedding was also on the basic side, although clean.||Western Breakfast was also quite limited, although had reasonable provision for a Japanese one.||Pros||Good toiletries|Near transport links||Cons||Basic rooms and fittings|Inflexible check in times|Limited breakfast options||Conclusion ||Would satisfy the budget traveller although comparable hotels at that price point would provide...

The hotel is conveniently located close to Ueno park and public transport . The reception is up on the 1st floor and check in is strictly after 3pm, so be prepared to leave your bags and go for a tour if you arrive earlier.||The hotel itself looks a bit dated, although was clean and tidy. Check in was a bit disorganised and although we had booked ‘superior’ rooms for our family of 4 in 2 rooms, what they didn’t say was that they apparently only have one ‘superior’ per floor, so we were put on two different floors. Suffice to say we asked for any rooms on the same floor so ended up downgrading one to ensure we were on the same level. The rooms are very basic with low end furnishings and fixtures. There was aircon, direct dial phone, hairdryer, fridge with freezer compartment, desk, slow Wi-Fi, pyjamas and various toiletry accessories. The one positive was the quality and volume of shampoo, shower gel and conditioner, which was excellent.||The bed and bedding was also on the basic side, although clean.||Western Breakfast was also quite limited, although had reasonable provision for a Japanese one.||Pros||Good toiletries|Near transport links||Cons||Basic rooms and fittings|Inflexible check in times|Limited breakfast options||Conclusion ||Would satisfy the budget traveller although comparable hotels at that price point would provide...