COCOSHUKU 新宿花園 — Hotel in Tokyo

We really enjoyed our stay on COCOSHUKU in Shinjuku, however the 4 star hotel description is confusing - Here’s why:

When I think of a 4 star hotel, I think about available amenities and service. This hotel is very small and there is no service. I couldn’t reach anyone to ask anything before or during my stay. I only had the website to get information to common questions. Our flight was 11 hours and having been awake for 22 hours, we arrived late at night at the hotel and I didn’t realize I needed a door entry code to get into the hotel. I knew I had to enter my confirmation code at check in (on a tablet outside the hotel) but I thought it would also give me the door code. Nope - it doesn’t. We panicked in the cold and the “contact us” on the tablet didn’t work. We didn’t have a cell plan so we couldn’t call anyone. I couldn’t use WhatsApp to contact them. Finally after panicking for 20 mins, we reread our confirmation email and it had the door entry code. Thank goodness - just a warning for future guest to note that or you won’t get in to find your room. There is no pool or exercise room or extras like that. They have a small room with Boardgames and some kitchen cooking items and a vacuum if you need to borrow it (first come first served). Also, they had slippers and some toiletries at the door if you needed them. It was still cold when we visited but the duvet was very warm so it was nice to sleep at night. Not as nice to get out of bed in the morning though.

We always felt safe walking around at any hour and the area was surprisingly clean despite not being able to find garbage cans anywhere. I didn’t enjoy having to keep garbage in my pockets for a long time - sometimes until returning to our hotel.

But other than that, the room was clean and enough for our family of 4 to sleep at night. We didn’t spend any time there other than sleep and shower and it was great. It as really small but the Layout was efficient and the location was very convenient. There was tons of shopping and a million restaurant options within walking distance. It was still quiet at night despite being such a busy area. We loved it and...

This is self service accomodation. So you check in yourself at the front (in a covered area). It’s in English so it’s pretty straight forward.

They give you a room number and room code. The great thing about this, is not needing to carry a room key around.

The rooms are quite spacious (for Japan standards) with 2 adults and 2 kids staying very comfortably.

Great location (15min walk from Shinjuku station).

300yen to use the washer and 100yen per 30mins for the dryer.

There’s only 2 rooms each floor so it’s quite small. But perfect.

Note: only downside is, you won’t be able to use luggage transfer services as no one is at this hotel to receive it.

If you need a taxi, it’s just a 2min walk to the main road. No biggie.

Family mart and 7/11 within a...

DO NOT STAY HERE !!! Worst hotel experience in the last 25 years of traveling internationally across all continents… this is a staffless hotel … you have to do everything yourself from check in at door very complicated … I had my 8 year old son waiting in the cold outside to get someone on the phone to help with Japanese check in … they give 4 clothing hangers for 4 people … dryer did not work left to the airport with wet clothes … they couldn’t even call us a taxi with all our luggages had to walk down the street … never have I experienced the worst hotel … and they won’t accept cancellations … I tried after I found out this...