commun SHIBUYA — Hotel in Tokyo

Cannot in good faith recommend this place. We checked in and immediately checked out not even 2 hours after.

My two brothers and I are traveling around Japan and we decided to do a capsule hotel for our last leg of the trip in Tokyo. We had heard that capsule hotels were a cheap and convenient option so we decided to give it a try. We got to the hotel to check in, the lady at the lobby spoke very good English, so far so good.

We get up to the 3rd floor where our beds are at, and I'm immediately hit by the smell. The vents are dirty, the floor has marks on it, it's clear that the actual hotel and the pictures online do not match up. The bathrooms and shower areas look actually disgusting. (This is coming from 3 boys who have been staying in close quarters together for over a week now).

We thought we might be able to power through it, that was until we got to the lockers to try and store our luggage. The lockers are only medium sized, and each of us had multiple large suitcases. The lady at the lobby said we would just need to leave them in the storage area or at the front desk. If we had left the luggage with her, we effectively would have had to run up and down the stairs anytime we need to change or get something out of our bags.

Did I mention that the bathroom is closed 5 hours a day and smells from the smoking area were leaking into the bed areas?

We had to pay the cancellation fee (the cost of one night) which we swallowed because we're in Japan, but if this were anywhere else I would've fought very hard for a full refund.

We feel scammed, the pictures didn't match the actual place, and there are better options not even 15 minutes away for only 40 dollars more per person.

ONLY stay here if you are traveling extremely light, won't be in the hotel except to sleep, and enjoy the...

A little walk room the station up a couple of hills and over a road bridge which did have a lift if needed. They were very helpful and held my luggage 🧳 as arrived early because of leaving the other accommodation in morning 10am check out as checking is 3pm. Close to shops and scramble all walking distance. Wi-fi was good, the photos are deceptive as the common room and exercise rooms were both closed to clients so no where to sit and eat or mingle and chat with other people. I was on the 2nd floor one sink was out of order but the other five were working. Wanted boiling water 💧 asked reception but either did not understand i can only assume,as they had machines on each floor. But our floors was not working. Had to hand your keys 🔑 everytime you went out not a problem for me. Showers 🚿 hot and clean, capsule room clean quiet and small as expected. Was travelling on my own so wanted to try a capsule. Lockers were for a medium size case mine just fitted. But there was a storage room that you could lock your case up in if you had brought like a bike lock. Overal pleased with the accommodation saved 3 nights after...

First I wanna make apologies for not understanding the washing machines they use can only handle 30 minutes' work at one time and I put more coins in while it was at work. (I'm posting the photos so to explain there is absolutely 0 instruction mentioning you shouldn't insert coins while the machine is working)

But when I asked the front desk for help to get the coins back, one of their staffs constantly interrogated me, questioning why I did that. When he was on the phone asking for solution from his superior which, by the way, could not been done if I haven't asked him to do so, he mocked me over the phone saying "just for 200 yens' sake" and all bunch of other disgraceful mean words thinking that I couldn't understand Japanese.

Did I say anything bad to him to deserve such a treatment? Nope. Their staff treats people as if they are paying money to yield and to talk to customers.

Worst experience so far in my life. Merely okay environment, worst service attitude. I regret comming up with the idea of "just try out Japan's capsule hotel". This capsule hotel hires nationalism, disrespectful and...