Dormy inn PREMIUM Tokyo-Kodenma — Hotel in Tokyo

While everyone else was friendly, the responses from K. Ono and M. Kim were the worst.

I am in an international relationship (my fiancé is Japanese), and it was the first time I brought my parents to Japan.

With excitement, we arrived at the first hotel, but when we got there, a staff member named K. Ono just gestured us to go to the kiosk with his jaw.

Even when my girlfriend, being Japanese, asked in Japanese if we could check in at the counter, he gave no explanation and just told us to go to the kiosk again.

When there were issues at the kiosk, my fiancée asked if we could just check in at the counter, but he just stared blankly, as if saying it was up to us.

Eventually, another staff member came out to help us, and that’s how it got resolved.

When my fiancée asked if using the kiosk was mandatory, he avoided the question, saying things like "Koreans might find the kiosk convenient," even though a Japanese person was speaking right next to him.

It felt like he was just pushing his work aside out of laziness.

At the end, when my fiancée said she didn’t understand, there was no sense of apology; it felt more like a dismissive "sorry."

Additionally, M. Kim seemed to embody unfriendliness. When I requested cleaning for our consecutive stay and asked about check-out—very reasonable requests—she sighed heavily, looked annoyed, and even snatched the card from my hand, which was completely baffling.

Having traveled to over 30 countries, I’ve never encountered a place where kiosks were mandatory like this. It was the first time I’ve seen someone get annoyed about cleaning requests and snatch my card.

After this card snatching incident, I saw the manager come out, looking surprised, but I had to leave and couldn’t hear what was said.

The next day, we stayed at Onyado Nono, another Dormy Inn location, and the staff there were genuinely friendly, making us feel welcome.

Although this was an individual staff issue, my overall experience at this accommodation was the worst...

We visited this hotel at the start of our trip from May 14th till 19th.||||The hotel has a front door which opens during the night with the same keycard as the one from your room. So there is technically no restrictions to leave or enter the hotel as soon as you have checked in and received your room keycard.||||There is free coffee and tea in the lobby, which is really decent. The hotel staff mostly spoke some or decent English and even those who didn't had some semblance of what was being said in English by guests. They were definitely most helpful.||||The rooms we above average for Tokyo hotel-rooms i have previously stayed in. I would say a 4/5. Decent beds, nice bathroom, lots of included amenities.||However only 1 towel, per person, per day. So if you wanted to shower and go to the hotel Spa on the same day, you would be drying yourself with the same already wet towel. ||||The spa is quite small, however it is decent. There is a cold tub to cool down. 1 indoor and 1 outdoor bath and a sauna. They also provide shaving cream in the spa, so if you want to wash and shave, that is totally possible. There is a no-tattoo's policy in the spa, but its clearly not being enforced. there were multiple guests visiting the spa whilst covered in tattoos.||||As for location, the hotel is almost literally next to the Kodemmacho Subway Station. Theres a 7-Eleven in between and thats like a 20 meter walk. Its very accessible from the subway. As for nearby restaurants, there are loads in the area. ||||The 1500 JPY Breakfast was amaze-balls. I've seldom had such a good breakfast. There were daily variations in certain meal types. It was always fresh. It was well stocked and the restaurant manager was a very nice person. Which definitely contributed to a good start of every day there.||||I can definitely and wholeheartedly recommend this...

We stayed here for five nights. As we entered our room, we were provided a welcome cake. Whilst booked a double room, this room is small. It does fit one queen size bed with small side table; a desk with chair; a small TV on a narrow shelf unit. After that there’s not much walking space.||The room had a separate bathroom, with a small (but functional) shower cubicle and toilet unit. The toilet is a modern Japanese one with various functions you can press. The sink is outside in the hall space, where the wardrobe is. The wardrobe is an open area with a clothes rail and shelves, which should be enough for two people staying a few nights. Bathroom amenities such as toothbrushes and razors are picked up from reception.||They provide a kettle, a small fridge and some drip coffee as well. ||The spa is on the top (10th floor) and includes an indoor and outdoor hot bath and shower facilities. They have the usual amenities, but bring your towel from your room.||The hotel is next to Kodemmacho metro station, which makes it convenient enough. It is also walking distance from Tokyo Station if you don’t have heavy luggage. Note that there is no shuttle bus to Tokyo Station, contrary to what the website says, so arrange your own way to the hotel. ||They do a mixed cuisine breakfast that is not typically included in the rate so didn’t try. There are though free noodles in the evening, and there are also ice cream and yoghurt drinks available as spa refreshments.||Overall a good stay was had. The hotel is conveniently located and the small room was clean. The staff are friendly enough, if English levels were of...