Hotel Tokyo Garden Palace — Hotel in Tokyo

Poor wifi, almost no English is spoken by staff, horrible AC (the room was like a dry sauna), no iron available (quite basic).||||Details: Late October, we had 2 nights booked for us by the organization that invited me, and had some issues with that, which the manager solved eventually, but was possible only due to my girlfriend that can speak Japanese. Otherwise, they barely speak English.||||We then got into the room which was hot and dry, AC is only heating, and you cannot open the window! only on the second day, we found a solution, someone suggested to unlock the window (only staff can open the window). ||||I was speaking at a university the next day, and wanted to use an iron after taking my formal clothes out of my luggage. It's quite basic, and it's the first time I encounter an accommodation (hotel/hostel/B&B/Airbnb) that doesn't have an iron for the guests! I tried to find a solution, asking maybe the cleaning ladies have an iron but received a laugh at the front desk. Eventually, I found a solution outside the hotel, which was very inconvenient.||||The wifi was so weak and slow, that you can't really use it for work (sending out emails). The desk was also built in an uncomfortable way...||||Maybe all these are fine and normal for Japanese businessmen, but very different from my...

Poor wifi, almost no English is spoken by staff, horrible AC (the room was like a dry sauna), no iron available (quite basic).||||Details: Late October, we had 2 nights booked for us by the organization that invited me, and had some issues with that, which the manager solved eventually, but was possible only due to my girlfriend that can speak Japanese. Otherwise, they barely speak English.||||We then got into the room which was hot and dry, AC is only heating, and you cannot open the window! only on the second day, we found a solution, someone suggested to unlock the window (only staff can open the window). ||||I was speaking at a university the next day, and wanted to use an iron after taking my formal clothes out of my luggage. It's quite basic, and it's the first time I encounter an accommodation (hotel/hostel/B&B/Airbnb) that doesn't have an iron for the guests! I tried to find a solution, asking maybe the cleaning ladies have an iron but received a laugh at the front desk. Eventually, I found a solution outside the hotel, which was very inconvenient.||||The wifi was so weak and slow, that you can't really use it for work (sending out emails). The desk was also built in an uncomfortable way...||||Maybe all these are fine and normal for Japanese businessmen, but very different from my...

The Tokyo garden palace hotel has clean rooms, professional and accommodating staff, and an enjoyable breakfast. I am currently staying here for 2 weeks from the United States for a conference/academic course. Unfortunately, right when you walk into the hotel the lobby smells of cigarette smoke, so it may be unpleasant to people who are especially sensitive. The odor is not too strong though, and you stop noticing it after a few minutes. It is similar to the smell of a casino hotel in Las Vegas. ||The most inconvenient aspect of the hotel is the wifi--it is so slow that it is virtually unusable. I have opted to use my expensive international cell phone data plan instead. ||The bathroom is nice, but there is almost no clothing storage (no closet, no drawers) in the non-smoking rooms. Also, oddly there is only one key available per room, so the easiest thing to do with a roommate is to leave it with the front desk staff when you are not in the room. ||Overall, nice enough place to stay but there are definitely a few aspects that could be improved, especially the wifi for...