Ichinao — Hotel in Tokyo

There is no staff available to speak with and if you call the emergency number, the staff isn’t helpful. We did not have an adequate amount of towels and I requested a pillow due to significant hip pain and an inability to sleep following the first night of sleeping on the floor. I was told first that no pillow could be provided because it would take too long to get one. When I explained I was staying for several days and would be willing to wait to get a pillow, I was told I could not have one because I would have to be charged extra. When I said I would gladly pay a fee if it meant being able to sleep, I was told I should just go buy a pillow and that was the end of the discussion. When the staff person showed up to deliver towels, though, I asked him about a pillow and he simply unlocked a room to reveal an abundance of extras. At that point I realized that the person I’d talked to on the phone simply didn’t care... Additionally, there is only one shower for men and one for women so sometimes there is a line, which didn’t bother me. What did bother me, however, is that some guests don’t clean up after themselves and since there is no staff on site it leaves others to have to deal with hair clogging the shower and curry in the sink. Community living isn’t supposed to be luxury, but it doesn’t have to be gross either. It wasn’t the worst experience, but certainly not the best. Customer service could be...

Terrible service and a scam, don't book here or you risk not getting a room and not having a place to sleep.

We booked with booking.com and expected the hotel to issue us a room number and code given it was self check in with no staff available on premises. They never sent the code, and when arriving at the property there was a contact number but when we attempted to call it over 10 times they never responded. We emailed, called numerous times and never got a room code and they took our money.

When we decided to book elsewhere and charge back the booking only then did they pretend they sent the room code, however there was no email trail and they attempted to put a fake screenshot to contest the charge back.

Don't book here if you want to enjoy...

Hi, we are currently staying here and besides the other reviews we are really enjoying our stay here, it's really close to Shinjuku station, and there's so many places to eat close by, the rooms are small but more than enough for a couple to stay, we have 3 bags so they fit ok in the tiny space, there's 4 bathrooms each with a bidet, toilet and a sink, and only one shower for everyone. At the time of writing November 10 the place is really quiet, feels like it's empty but we know there's people around because there's a lot of shoes on the entrance. We had no problem using bathroom or shower as we never ran...