Hyatt Regency Tokyo — Hotel in Tokyo

Hyatt Regency Tokyo Review

The Hyatt Regency Tokyo is exactly what you’d expect from a Hyatt Regency — a well-established, upscale hotel with professional service and a consistent level of comfort. It’s an extremely nice property, and while most of the construction and renovations seem to be completed, there are still a few areas where work is ongoing.

Check-in was smooth, fast, and completely hassle-free. We were fortunate to be upgraded to a Regency Suite, which was very spacious and featured an incredibly comfortable bed. It made for a relaxing and enjoyable stay.

The room itself was great — clean, spacious, and well-appointed — but it lacked one feature that would’ve made a big difference: the ability to cast movies from a phone or tablet. For reference, both Hyatt Place Kyoto and Caption by Hyatt Osaka offered built-in Chromecast functionality, which made streaming content much easier during our stay at those properties.

The Regency Club has been temporarily relocated to the Level 28 Sky Lounge, which was perfectly fine. However, be aware that only some of the elevators reach that level — many stop at Level 27, so you’ll need to either switch elevators or walk up a short flight of stairs.

Breakfast in the Club Lounge was excellent, with a wide variety of choices. They rotated the potato dishes daily — hash browns, tater tots, or French fries — which kept things interesting. The scrambled eggs were soft and buttery, and the coffee and freshly squeezed juices were outstanding.

Happy Hour in the Club Lounge was another highlight. They offered complimentary alcohol with a self-pour setup that included a good selection of beer, sake, and liquors. The light bites and charcuterie board featured a nice assortment of cheeses and meats — a very pleasant way to unwind in the evening.

The hotel’s location is decent. Shinjuku Station is about a 10–15 minute walk, but the hotel is directly connected to the Oedo Line subway. You can access it by heading outside and taking the escalators next to the 7-Eleven. The Oedo Line can take you just about anywhere in Tokyo, although you may need to transfer trains depending on your destination.

Speaking of which, having a 7-Eleven located directly on the property is incredibly convenient. It makes it easy to grab snacks, drinks, or any essentials at any time of day or night — a real plus when traveling.

Housekeeping was top-notch — incredibly fast and thorough. Our room was always cleaned before noon every day, and the staff consistently did an outstanding job.

We also tried Jade Garden, the hotel’s Chinese restaurant. The food was excellent, but as you’d expect from a hotel restaurant, it comes at premium prices.

My only complaint was with the concierge service. While polite, they weren’t particularly helpful when we asked questions in person. I ended up having to contact the hotel via email and through the Hyatt lobby concierge email service to receive a useful response. It may have been due to a language barrier, but I’d love to see the hotel improve how it handles guest inquiries.

For comparison, the Park Hyatt provides guests with a WhatsApp number for communication, which makes it much easier to send requests, translate if needed, and get quicker responses.

We had a specific request to use an outside laundry service that charges by bulk instead of per piece — a much more affordable option that offers same-day pickup and return. Initially, the concierge didn’t seem to understand what we were asking and couldn’t offer assistance. Eventually, we figured it out through other channels, but it would be great if the concierge team were better informed about these common...

Hyatt Regency in Tokyo use to call Century Hyatt. I stay at many Hyatt hotels before the Pandemic, I was Diamond member two years in a row before Covid-19 three to four years ago. They have since change the name to Globalist which equal to Diamond, they also made all my points expire because I was not staying in any hotel due to Covid-19.

Century Hyatt was my number one go to Hotel in Tokyo follow by Hong Kong Hyatt Regency. Why Hyatt Regency (Century) was my number one? 1. Their service was unmatched anywhere, still is. 2. they have a shuttle bus service to the Shinjuku Train station, now it cost Yen$1,000 one way trip. 3. They had their own bakery where they serve out of the world pastries during Breakfast, and cookies anytime in the Club Lounge. 4. They have their own Chief which was first class. I remember how much I want to come back to the hotel during their Happy Hours which was 5 pm to 8 pm and lounge close at 10 pm. The food they serve was amazing, better than any restaurants nearby. 5. They have more seasoned staff that are proactive in helping you.

So, what is wrong with the current Hyatt Regency? 1. Even though their services are good, but only few seasoned staff. Someone told me that they lay off a lot of people during Covid-19 which is understandable. The new hired are not trained properly. They mostly stand around and they do not really speak English. I must use Google Translate to communicate with them. For return guests, they no longer use or have a system which tell them what customer like or dislike. I must request the same thing everyday during the six night that was there. I can tell if the seasoned staff clean my room because they did exactly what I ask them. 2. They no longer have shuttle service. 3. They do not have in house bakery and Chief. Everything they serve can be done with people who have basic knowledge of cooking, worse, all their pastries are store bought. An example is the croissant that they serve in the morning, it tastes like bread. Basically, everything they serve is store bought and they just put it on a dish and make it look pretty. 4. When I come back from a tour, which is late. Club close at 8 pm and stop serving at 7:30 pm. Since we missed the 7:30 pm cut off, we went to 7-Eleven downstairs and purchased some sandwiches and other foods and ate them at the Club lounge. A staff stop by at 7:55 pm and told us that we must leave by 8:00 pm. Problem was that we were not even close to finish eating at that time. This would never happen before. 5. Back in the day when I was on my way to Diamond member, if hotel is not busy and with empty rooms, they would upgrade me free to a better suit, because they would know which suit that I stay in the last time when I was there. Now I am no different from tour companies and flight crews. It is like they do not care about return customers who pay more to stay at their hotel than the tour companies and flight crews. If you plan to stay, don't upgrade to Club Lounge access, it is not worth the cost. Downstairs 7-Eleven have better food than the Club Lounge. Conclusion, So in the near future I will stay at a hotel that offer shuttle service and have in house...

It is a no next time for me! *

I could not believe this hotel upgraded its Category to 5 and raised the price but the staffs english speaking ability in general drops drastically. The hardware is upgrading (maybe) but the software (staff and service) is downgrading.

Before, it has 1. swimming pool, 2. hotel info page on TV for easy navigation, 3. more options on amenities like toothpaste and deodorant. Now it’s all gone.

Also I am wondering why the system was not synchronised with the Hyatt app. I could not understand why in the end my bill only showing only 3 nights instead of 4.

On day one, when I approached the front desk for my check-in. The staff was not able to locate my booking even with my passport on hand. If my name was not in system 1, she should check with the other system. There is something called SOP, she should be able to execute the check-in under the standard and procedures alone. It is because in my observation, there was no trainee tag on her uniform. I could not believe she even asked for more ID verification? She had my passport on her hand and what ID she needed in extra for my check-in???!!!

In my check-out, the staff printed my bill. I checked and asked why it only showing 3 nights instead of 4. He kept saying my bill is correct. Ok, at that time I knew I have to deal with this later when I went home. So, here it is now I have to follow it up. Even though one of the night was redeemed with points. I should get 4 nights credited to my Hyatt account.

The most wonderful things was like I had never seen no hotel info page on TV. This was not happened ever in any other Hyatt property in my experience. Even if the hotel is only a Cat. 1 or 2 in a rural area this should not happen. Hotel TV nowadays mostly has casting function. This Cat. 5 hotel could not understand what I am talking about and think that I am having my device with me and would like to plug into the TV. In other Hyatt properties, if they do not have casting service on TV or the mirroring function is not working. They will bring in an Apple TV or chromcast device and install it to the TV in room for their guest. In this hotel, thry just told you no nothing.

One more thing, on the website it says the drinking water providing in room is mineral water. I doubt it because the refilled drinking water was not labelled mineral water. Please check your declarations before implementing a new thing in such a historical hotel. Otherwise, it just ruining the reputation that was built since the early 19 century. I remembered my first time stayed in this property, the name still called Century Hyatt. Now, whatever it is, who cares. Cannot wait for Park Hyatt reopening so that I can get rid of this Hyatt property when staying in the Shinjuku area. Or maybe I should go for Hilton instead.

With all those experiences, I believe the management team either is new or lack of experience in leading a hotel in this scale. My suggestion to you if you are a Hyatt member, go stay with the other Hyatt properties in Tokyo if you can. If you are not a member, there are plenty of...