BRAND COLLECT SHIBUYA — Local services in Tokyo

I had an amazing experience at this resell shop in Tokyo! From the moment I walked in, the staff was incredibly welcoming and attentive. They went out of their way to help me find exactly what I was looking for, offering expert advice and answering all of my questions with genuine care and professionalism.

The product selection was outstanding – everything was in excellent condition and clearly authentic. Whether you’re looking for high-end fashion, rare sneakers, or unique streetwear pieces, this place has something special for every style. The shop is well-organized and clean, which made browsing an enjoyable experience.

What really stood out to me was the level of personal attention I received. It didn’t feel like just another transaction – the team truly cares about their customers and takes pride in what they do. I left with a great purchase and a smile on my face.

If you’re in Tokyo and looking for quality resell items with top-notch customer service, I highly recommend stopping by this store. It’s...

Discovered Brand Collect in Shibuya during our stroll, and it turned out to be a fantastic find for second-hand treasures. The shop was initially empty but quickly filled up. Despite its small size, the space is well-organized, offering a decent selection of bags (primarily LV), clothing, and jewellery. The staff is friendly and allows you to browse without interference. One of the employees speaks excellent English, while others communicate minimally but make an effort. My only suggestion would be for them to mention item issues, as is common in other Japanese shops, to enhance transparency.

One drawback is they don't have a tap system on their EFTPOS machine/payment terminal, which prevented us from using our credit card for points. The chip, unfortunately, did not work for our CommBank card (probably scratched). Overall, it was still a great...

From the moment I walked in, I was impressed by the elegant atmosphere and the personalized attention from the staff. The selection of clothing is truly world-class—each piece exudes quality, craftsmanship, and timeless style. Whether you’re looking for a statement outfit or classic luxury staples, this store delivers beyond expectations.

The customer service was outstanding—knowledgeable, attentive, and never pushy. They took the time to understand my style and preferences, making the entire shopping experience both enjoyable and memorable.

If you’re looking for luxury fashion with top-tier service, this is the place to go. Highly recommended for those who appreciate quality and detail in...