Tokyo Green Palace — Hotel in Tokyo

We stayed here at tguestd of our Japan trip, on arrival at reception were told we had smoking rooms as requested, when I said no we booked non smoking rooms, the senior Receptionist said that our booking was for two smoking rooms and that was what we had. I asked if we could have non smoking rooms and were told no we are full and we have a group coming in, we lasted no more than ten minutes in the room, we went back to reception with the booking form from Agoda which clearly said we booked non smoking rooms, Which the same form was pushed back to us saying, we don't need it, it's pre paid, so I approached another receptionist with the booking form and highlighted the non smoking rooms, the original receptionist stepped in and demanded to know where the booking said that, I placed my room key card undermining it, then he hastily started writing down room numbers and told us to go back to our rooms and they would get our new rooms ready, were moved within ten minutes, this should have been done at check in, it left a feeling of being badly treated and not valued as a guest. Breakfast was even worse, clearly only aimed at the Japanese and Asian guest, a huge selection for Japan/Asian tastes but for Western tastes very little, we found this the worst of our hotels in Japan, the location was good, but would not stay here again or recommend it, after all this the mini fridge didn't work and after everything else I just couldn't be bothered dealing with it, the room itself was great once we had rooms that did not smell of cigarette smoke, all...

This is a Nice Quiet hotel. You got a couple convenience stores around the area, doutor, Excelsior coffee nearby. 2 metro line and JR lines, all are within walking distance. Staffs are very nice, communicate in English without any issue. Room is a bit smaller, need to play around the furnitures in order to leave my suitcase open. Breakfast Buffet is great, lots of choices, reasonable price, but just barely warm. This hotel may not be suitable to certain types of people like me. Because all the metro line or the JR, although is within walking distance but tons of stairs from the metro line and lot of uphill and downhill walking after that. Even JR still involved uphill and downhill walking. So if you have knee or backpain or seniors, may not be suitable to for you unless you have a car or taking a taxi for your...

It’s a shame I can only give 3 stars because the location is great (close to a number of metro stations covering multiple lines) and the staff were very hospitable. The breakfast, whilst not catering to western bellies, was nice and filling (if you remember you are in Asia, you shouldn’t be disappointed). The only let down in my opinion is that it is a smoking hotel. Rooms on some floors allow you to smoke in the room and this permeates the room and neighbouring rooms. This progressively got worse the longer you were in the room and we found ourselves waking up throughout the night, it was like sleeping in an ash tray. Such a shame as I would have liked to give a...