HOTEL LiVEMAX Yokohama Stadium Mae — Hotel in Yokohama

Booked a room for 2 and we were provided with only 2 hangers in the room, which weren’t enough since we already used it for our winter jackets. There’s no intercom/phone in the room to call for service, which was fine. So I took the trouble to go down to the reception in my pajamas to ask for hangers. I was told (without hesitation) that they have no extra hangers and they can do nothing about it. I went back to my room having to figure out myself how to hang my wet towels in my room. I was definitely not expecting this sort of service in a hotel. My friend works in a chain of this hotel and this issue could have been resolved in seconds! As they have a lot of extras in...

Hotel charges 9000 Yen if you lose a keycard, which is more than the price of staying there 2 nights. Normally in most hotels there is no charge or minimal administration fee when re-issuing a plastic keycard. After raising the concern about the unreasonable key re-issue cost, the lady who worked at the front desk meant that it's not her problem, and refuse to connect us with the ones in charge to resolve the issue and said it's shameful to not pay the 9000 Yen. I told her it's a shame to charge customers 9000 Yen for a piece of plastic.

Please do not book this hotel, unless you want to get ripped off in ways that you haven't...

I lost my room keycard. Its only plastic but they wanted a charge over 9.000,00 Yen. I never heard such a fee. I stayed in four other hotels in japan. And  i asked for the charge when i lose the card. And the answer was always "its free". I discussed at reception for two hours that this fee was disproportionate. Nobody loses their card on purpose. Despite repeated requests, we were not allowed to speak to the hotel manager, and they did not want to give me access to the medication I needed in my luggage without paying this fee. my plight was shamelessly exploited. I definitely cannot recommend this hotel chain with such...