馬さんの店 龍仙本店 — Restaurant in Yokohama

We’re a family of 6 Vietnamese tourists traveling to Japan for a summer holiday. This place was recommended to us by our hotel, and I must say the experience was tragic. The food was mediocre — it wasn’t amazing, but wasn’t horrible. A lot of it was unseasoned and tasted bland, but it was tolerable. However, the experience we had with customer service here was quite unforgettable, in all the worst ways possible. Firstly, we had to wait around 25 minutes to be seated. The restaurant had poor management skills — like why is a guest of 1 sitting at a table for 6 all by himself? And even so, we didn’t mind sitting in 3 pairs of 2s at all the empty tables for 2 but they wouldn’t seat us. It gets worse — when we were in the place, the server kept blatantly ignoring us when we called to order: attending to other tables who came after and walking right past us when we called for them. When they finally took our order, the attitude was unfriendly. Maybe it’s because their service is quick so they do things a little more straightforwardly, but we at least them to be a little nicer?? Like a little smile, as part of customer service decency???? They were literally banging plates and bowls on the table when serving us. The food came out lightning quick, which makes me think that everything was quite likely premade and not fresh.

In conclusion, PLEASE DO NOT GO HERE. Especially if you’re a tourist and not Japanese, you will feel excluded and will receive nothing but unkindness from the workers here. I would not recommend this place even to my...

Place: quite dirty. Seems like they did not clean for years. Also the paint of the walls have never been repainted, so it looks old and dirty. The kitchen looks super super small and dirty. You just need to have a look into it.

Service: not very happy with the service. One of the owners was all the time having serious/unhappy faces, not even saying hello, bye bye or thank you. I don’t know about you, but I like having a nice customer service… On the other hand, as foreigners, the waiter was continuously staring, which made me feel a bit uncomfortable

Food: I am super used to Chinese food, so I can talk about tastes. The fried rice was tasteless and the prices were more expensive than the average

Also, you cannot pay with credit card. They only...

Poor service, long waiting times for no obvious reason and overpriced food.

Been there with three people and it wasnt too crowded (nothing that they shouldn't be able to handle). Meals were served about 30 minutes apart. Rice is extra. Water is not filtered. The service didnt pay attention to us and also others in the restaurant. We paid 50000 Yen for 3 medium sized and "ok" meals...

Never again, really sad as we found it in...