Regardal Hotel — Hotel in Almaty

I booked through third party, the hotel's name is Grand Ai Ser. Several days before arriving I checked the cost for Yandex from the airport, but Yandex could not locate. So I did an investigation through maps turned out that the real name is Regardal Hotel. Then a day before check in I received an email mentioning its real name which was too late as I've already figuref it out myself. The check in was ok, and after payment I told the reception lady that I would collect the receipt when I check out the following day. She said yes, so I assumed she passed the message to her colleague who worked the following day, but she seemed not. So when I checked out, when I asked for the receipt, it was not ready, then I went to toilets. When I returned to the reception, she said to wait for another 5 minutes, which you know it could be 15 minutes. So I decided to left without a receipt as my driver has already come. Bad management! Also, another surprising thing is that my room's door handle was broken and the door itself was also broken! No wonder the hotel rating...

Regardal Hotel in Almaty is a worst hotel in pathetic conditions so far as rooms are concerned...staff especially reception area are very rude and inhuman.. adamant also...they don't listen your request..they don't know even A.B.C. of hospitality...room Almira was found broken and there were plumber work problems...were not fixed by them..the room was very dirty..despite repeated request they didn't get the room cleaned in three days....breakfast was not proper and appropriate...even they didn't provide breads and toasters in the restaurant...they provide juice mixed with water...I recommend that no one should stay here if anyone do so he would spoil his holidays. I stayed in Regardal hotel for four nights from 12.09.24 to 16.09.24 with my wife and spoiled my holidays...so don't book...

BAD WORSE WORST D GRADE HOTEL I HAVE REACHED REGARDEL HOTEL ALMATY (KAZAKHSTAN) ON 24 DECEMBER 2024 WHEN I REACHED HOTEL I SAW THE MANAGEMENT IS VERY POOR BREAKFAST QUAILTY IS VERY POORROOMS CONDITION IS ALSO VERY POOR AND BEHAVIOUR OF THE STAFF IS VERY RUDE BUT IT WAS HUGE FAULT OF DOOK TRAVELS PVT LTD NEW DELHI MISS SEEMA EMPLOYEE OF DOOK TRAVELS WE TALKED TO HER ABOUT HOTEL REVIEWS BUT SHE REFUSED US BY SAYING THAT THE REVIEWS WERE OLD AND NEW REVIEWS ARE VERY GOOD BUT ACCODING TO ME REVIEWS ARE WORST THEN THE REVIEWS SHE GAVE US BUT EVERYTHING WAS VERY POOR AND THE MONEY WE WASTED FOR THE TOUR RESPONSIBLE IS OF DOOK TRAVELS LIMITED NEW DELHI I REQUESTED TO ALL OF YOU BEAWERE OF ALL THESE...