Neptune Paradise Beach Resort & Spa — Hotel in Kinondo ward

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace.||The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.)||The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer.|Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy). ||The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement.||The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills.||However, overall we enjoyed our stay and would...

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace.

The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.)

The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer. Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy).

The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement.

The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills.

However, overall we enjoyed our stay and would...

A wonderful and beautiful hotel in need of some improvements

Neptune paradise beach resort is located in the Diani area of Kwale district which is part of the south coast of the former Coast province. The area is outstandingly beautiful and the weather nice and warm. The beaches here are simply amazing and provide such a beautiful backdrop to any one on vacation.

I spent 4 nights at this wonderful hotel. We took a flight from Nairobi to Mombasa (to cut down on costs) and then a taxi across the ferry to Ukunda and then Diani. There are direct flights from Nairobi to Ukunda but they cost almost twice as much as flying to Mombasa. We arrived at the hotel around lunch time. The hotel can do better at it's reception; we had to carry our own bags in and then had to try and get the attention of a polite but overworked gentleman who was manning the reception desk. It took him a while before he was able to give us any attention.

Our rooms were not ready but we were allowed to proceed for lunch as they were being prepared. The hotel is well kept and stunningly beautiful--unfortunately, the dining area is in dire need of refurbishment. Some of the seats had bird poop on them. The staff seemed to be extremely busy and we often had to keep requesting for simple items such as spoons, cutlery etc. The lunch itself was quite good but I would have wanted more seafood options. For dinner we were able to book Indian and Italian dishes that were delightfully prepared and served.

Our rooms were very neat and well kept. I got a chance to freshen up and then proceeded to the swimming pool to cool off. There were plenty of drinks and snacks and I enjoyed my evenings so much. I even enjoyed watching the world cup finals at the beach front. In the evenings there was entertainment provided with lots of music and dancing

My opinion of this hotel is that it is very good but the management of the hotel need to give serious attention to the dining areas. They give the hotel a cheap feeling which kind of weakens their brand name.

I enjoyed my stay at this hotels but I would hesitate to recommend it to my up market friend. It is a good hotel but it could use some...