Kenya Comfort Hotel — Hotel in Nairobi

I am not going to sleep on this. Please read this before deciding to sleep in this 2-star hotel.

I checked in at the hotel on 28th Dec 2023 at around 6pm and let the receptionist know that I would leave on 30th at around 8pm as my flight was scheduled to leave at 11pm. We both agreed that I would pay a day room fee for the last day.

Fast forward to 30th at around 8:30am, I come back to the hotel with my two friends to help me pack my stuff(we went out the previous night).

I find the lady in the picture who was very rude to us when I requested for the key. She started saying that the hotel does not allow visitors (I was never given such rules at check in time and have never heard of such a thing). She asked for their IDs(which she didn’t even take btw) and later allowed us to the room. A few minutes later, she calls me asking me to tell them to leave or I should pay Kes 2000 for them if they stayed longer than 15 minutes(no such rule was given to me either). So I decided to check out and go to a different hotel with better customer service. At check out she hands me a brochure(I suppose it had rules and prices but that was too late)

Management ….please ask your employees to be nicer (this one to be specific as the others were really nice to me)…. Please PROVIDE written rules BEFORE someone checks in. It’s ethical and just makes sense to abide by something you read beforehand.

To this lady that was VERY RUDE to a guest and her friends: Go back to school and learn better ways of...

This hotel was the one which I chose to stay at during my first visit to Kenya.

Apparently it used to be a government office a long time ago as the layout of the building and floors is just like a government office. The rooms are adequate enough if you are not expecting any luxury.

One of the few hotels in Nairobi which still has non air conditioned rooms (without even a ceiling fan or a table fan) which can make it hellish since popping the windows will invite the hordes of mosquitos for a blood buffet in your room.

Also very disgustingly, there are bat nests or hornet nests right outside the windows against the exterior walls.

I have spent a sleepless night in one of these non aircon rooms, switching over to the air conditioned room on the 4/5th floors. Things were not much better as the cleanliness was deplorable, room was mosquito infested and bedsheets looked as if they had not been changed for a month.

The restaurant area on the first floor has it's own charm and is actually pleasant place to spend your spare time with a chilled beer sitting on the ledge watching the world go by on street below. The breakfast spread is average.

The only advantage of staying here is the close access to the market area nearby .. Access to the hotel in peak traffic hours is a nightmare as the entire muindi street is blocked as hell.

Inspite of the above mentioned factors I would recommend a short stay here in case you don't mind a frugal and centrally...

We stayed here for 2 nights at the end of our safari. It is right next to shuttle bus stop off from Arusha. The food in the restaurant is pretty decent with lots of choices and you have everything under one roof including a bar if you want to stay in. There is a lot of noise from partying locally at the weekend. The staff are really helpful and friendly, especially Connie, Joseph, Caroline and all the reception/security staff. They made our stay a lot more enjoyable. Our room was spacious and had twin beds and an on suite toilet and shower. I would stay here again particularly because of...