Souphattra Hotel Luang Prabang — Hotel in Luang Prabang

This was an okay hotel in a central area. My room was in the back building on the second floor. (The pool water feature is in serious need of a deep cleaning and has an obvious discoloration to it. Should be gray but was actually yellow.)

The rooms are comfortable and spacious. The rooms in the back building were bright and light had wonderful large patios. Unfortunately, I had to take a twin because as a solo female traveler I choose to not stay on the first floor. TVs were a little on the small side.

The food, which I had several times, as room service and in the dinner area was very good. There is a wide range of food selections.

Unfortunately the breakfast offerings are extremely limited and it could be because the room only has about eight or nine tables and breakfast time it got extremely busy and became that you had to wait around for a table.

The happy hour specials are extremely confusing to the bar staff as none of them seem to know how to make the specials that they offer. One night it was by one get one free and another night it was not. However they had no idea how to make the drink and it was different each time. Both yummy but different.

The bathrooms are clean but the showers were needed a deep cleaning and has a strong odor so leave the fan running at all times and the door closed and it alleviate the smell. Myself and other people staying had this similar experiences. I will say that the shower water pressure was consistently inconsistent. The water pressure would drop and you could hear it and you had about 2 seconds to get out of the water otherwise you would have boiling hot water only. Cold would disappear for about 5 seconds and then you can go back into the water. So, consistently you would hear when to move. I heard from others that they too had similar experiences in their rooms in different buildings.

I've had many many spa treatments over various hotels in different countries and I would say that as someone who has spa experiences I did not particularly enjoy mine but for others who aren't as familiar this might be...

I recently stayed at the Souphattra Hotel in Luang Prabang, part of the same Lao Derm group as the Souphattra Heritage in Vientiane, where I previously had a pleasant experience. Unfortunately, the stay at the Luang Prabang property fell short of my expectations.||||Location||The hotel’s location is quite far from the city center, which means you’ll need to spend 60,000-80,000 LAK on transportation each way. While the hotel provides a complimentary tuk-tuk service, it’s only for getting to the center, not for the return trip.||||Breakfast and Dining||Breakfast is à la carte, and I noticed the ingredients weren’t as high-quality as what I experienced at their Vientiane property. The food simply didn’t live up to the standard I was expecting.||||Facilities||The pool area is spacious, but when I visited, it was littered with leaves and dirt, making it unappealing. I had to request that it be cleaned so I could swim. Once cleaned, it was fine, but it would have been better if it had been maintained more proactively.||||Room||The room itself was satisfactory, with all the necessary amenities. However, what stood out most during my stay was the lack of atmosphere. From the front desk to the F&B staff, there was an unwelcoming vibe that was difficult to put into words. It felt like something essential was missing—perhaps a sense of warmth or hospitality that would have made the stay more enjoyable.||||Overall||I would give this hotel a 4 out of 10, as I hope they will take this feedback and improve. There is potential here, but a few key areas need attention to create the kind of memorable experience that a hotel like this...

I recently stayed at the Souphattra Hotel in Luang Prabang, part of the same Lao Derm group as the Souphattra Heritage in Vientiane, where I previously had a pleasant experience. Unfortunately, the stay at the Luang Prabang property fell short of my expectations.

Location The hotel’s location is quite far from the city center, which means you’ll need to spend 60,000-80,000 LAK on transportation each way. While the hotel provides a complimentary tuk-tuk service, it’s only for getting to the center, not for the return trip.

Breakfast and Dining Breakfast is à la carte, and I noticed the ingredients weren’t as high-quality as what I experienced at their Vientiane property. The food simply didn’t live up to the standard I was expecting.

Facilities The pool area is spacious, but when I visited, it was littered with leaves and dirt, making it unappealing. I had to request that it be cleaned so I could swim. Once cleaned, it was fine, but it would have been better if it had been maintained more proactively.

Room The room itself was satisfactory, with all the necessary amenities. However, what stood out most during my stay was the lack of atmosphere. From the front desk to the F&B staff, there was an unwelcoming vibe that was difficult to put into words. It felt like something essential was missing—perhaps a sense of warmth or hospitality that would have made the stay more enjoyable.

Overall I would give this hotel a 4 out of 10, as I hope they will take this feedback and improve. There is potential here, but a few key areas need attention to create the kind of memorable experience that a hotel like this...