Hestia Hotel Jugend — Hotel in Riga

We stayed in Hestia Jugend for six nights. We had two adults and two children with us. This hotel has very nice location next to the most beautiful art nouveau -streets and the park zone of the older part of the city. Hestia Jugend has nice, modern launch and some. art nouveau -details remaining. e. g. in the staircase. Rooms were clean and daily cleaning was made in request. Negative side of the room was that it was. a little too small, when the extra bed was made of the sofa. It was difficult to. find place for our many big luggages. In general, all details of the room were not very functional, like the location of the WC seat next to the bathtub. As a Scandinavian, I found the wall-to-wall carpeting awkward but the daily cleaning. helped to cope with this unpractical carpeting that covered the whole room. Would a wooden floor be more suitable to the old building? I recommend sandals to be used. (In Finland we do not use. shoes inside.) Good things included the fridge and air conditioning that was easy to use. More sensitive. customers. might. consider that. the air conditioning is too windy. The bathtub was. in the favour of the children. Yet it was. clogged in the end of the stay and nothing was done for it, although we informed the. reception of the matter. A beautiful detail was a broad windowsil in the embrasures. Hotel was peaceful. Yet it must be. said that all sounds of the corridor were easy to. hear. The peaceful and easy feeling might be broken, if your neighbour happens to be noisy. A negative side of the beds were. big and hard pillows. There was many of them but they were all similar. Breakfast was served in a restaurant that was nicely decorated in the old style. Breakfast was delicious and included some local details, suh as eastern European pancakes. In all our stay was a...

I stayed in the PK Riga for 2 nights. The location of the hotel is good and provides easy access/ walking access to a lot of centrally located places in Riga. However I would not give this hotel 4 stars. The entry into hotel is not very appealing and does not set it apart from a regular condo/ apartment building. Reception staff were courteous and friendly enough, the reception area was nice, but nothing to set it apart from a lot of other 3 and below star hotels. The rooms were in very bad condition. The first room I was assigned to was so tiny that there was barely a foot of clear space between what was offered to be a two people single twin bed arrangement. The hotel cleaning staff had literally pulled apart a large bed with two mattresses to make it into 'two' twin beds but merely a foot apart. decor of the rooms is very worn. Carpet and curtains were dirty/ worn and bore the marks of repeated use. This room had a tiny window which overlook half a wall and half an interior unappealing courtyard. The air conditioning unit for the building was so loud that we eventually asked to switch the rooms. The second room we were given was slightly bigger, but came with even worse/ time worn decor. There was bleached marks on the carpet, sign that it had suffered heavy use. Spots on the curtains. The grout and corners in the bathrooms was yellowing and dirty. Overall the rooms in this hotel definitely need a major touch-up. I would not give this hotel 4 stars by any stretch of the imagination. Will continue to explore Riga, but really have no desire to go...

We stayed at Hestia Hotel Riga during the Riga Rimi Marathon and unfortunately, the experience has been nothing short of a disaster when it comes to customer service and management responsibility.

We wanted to shorten our stay by one night and spoke directly with the receptionist, who confirmed it was no problem. She told us all we had to do was fill out a form and email it to a specific address to process the refund. We double-checked the email address with her and asked if everything was correct—she confirmed it was and told us we would receive the refund within 5 working days.

Fast forward: it’s been over 2 months now and still no refund, no update, no apology from management. We've sent multiple emails—no response. We've called the hotel several times, and each time we get the same lazy answer: “Sorry, we will ask the manager to contact you.” But no one ever does.

I want to be clear—I don’t blame the front desk staff for the refund process itself. This is a complete failure of management. The total lack of communication, updates, or even basic customer care is outrageous. It shows complete disrespect for guests.

For a hotel that’s part of a supposedly reputable chain, this is absolutely unacceptable. We feel ignored, lied to, and cheated out of our money.

Do yourself a favor: DO NOT BOOK THIS HOTEL. They clearly don’t value their guests once they’ve...