Straits Quay The Suites — Hotel in George Town

Disappointing - won't be going back - was more like a faulty tours air BNB which is not what we expected. The Property Manager (PM) did a money exchange run on arrival for us to exchange AUD to Ringgit, but this also included enabling the cash payment for the room as we had issues trying to make an electronic transfer. The property and facilities fell well short of what had been advertised so we had to cut our 16 night stay short by 4 nights to move to a better property. I did not expect to be relocating mid-holiday. To do so was costly, time consuming, stressful and a major inconvenience. The PM did check us in a couple of hours early. The suite felt like it needed a spring clean and was tired. Facilities advertised on the internet missing included in-room safe, bottled water, mini bar, hair dryer and toiletries. I had to purchase and carry drinking water (a LOT) from the local minimart to the room in the heat. The lounge room TV was not working when we arrived. It was not fixed for 9 days. The wifi was slow and, if it was working, frequently dropped out. It stopped completely mid-stay and took 3 days to fix. The TV in the bathroom did not work. All the balcony furniture was broken so we had to improvise using the least damaged chairs. We advised the PM but nothing happened. Enjoying the beautiful harbour view was greatly diminished by this. Later I noticed on a review 6 months back, this same issue was raised. We advised the PM that the toilet leaked but nothing happened. The main A/C was great but the bedroom A/C was very weak and loud. The one facility we totally enjoyed was the infinity pool. But on day 7, when we turned up ready for a swim to find the pool had been emptied and would not be in use again until after we left (no warning), it was the last straw. However, the suite had some redeeming qualities. It was spacious, and the marble in the bathroom and kitchen was lovely. The big bath was great. The balcony had a great view. The location was lovely and close to lots of restaurants. The PM recommended a driver who was flexible and did a great job the 2 times we travelled with him. The PM said to call if we needed anything, but we were so concerned with reporting/fixing essential facilities, we did not bother to ask for anything else. The room was not cleaned during our stay. We never entered the 2nd bedroom so not sure if that was OK. When we left, I messaged the PM to ask if any refund was payable given the 4 nights lost (as nothing was offered earlier) before I put my review up. Sadly, I received no reply. Had there been a refund, or even partial refund, I could have added that here as a bit of a saving grace for...

Review for 3-2-20 at straits quay homestay by SANGUINE SMART VENTURE Unit 3A-2-20 Check in : I messaged the number provided on Agoda website multiple times but no response. Then i called only to find out the number doesn’t belongs to property manager. The person said she has been receiving calls regarding the property before me. The contact number shown on Agoda site was not updated. I messaged Agoda and they provided me the right contact number.

Upon contacting the property manager, I was asked to pay a security deposit of RM200 before I was asked to collect the keys at Jazz Suite instead of the usual mailbox at Straits Quay. For those of you considering homestay from SANGUINE SMART VENTURE, please read the below: Shower drain clogged. Towels provided were hanged at the balcony so you don’t know if they’re cleaned. Living room air conditioner not working. Walk-in closet is used as a storage for mattresses. Dirty sofa. Only 1 set of room key and lift access card was given. So if you travel in a group, be prepared for the inconvenience. Lastly, the property manager was rude. He didn’t like me texting him and insisted that i pick up the key at Jazz Suite instead of at Straits Quay. He said will refund me the RM200 security deposit on the same day I checked out between 3pm - 5pm. I checked out at 10am. It’s 7.20pm, no money received. I followed up the next morning then the property manager responded he will check. Then only the deposit...

First, the positives - lovely, spacious balcony overlooking the marina. The apartment is very nice with all needed amenities except a hair dryer. The kitchen is complete with microwave, stove top and a built in oven. There is also a washer-dryer machine in the kitchen. Yes, cutlery, mugs, glasses and some pots are even available.||TV and wifi works well (except the tv in the bathroom). The bedrooms are nice with comfy beds. One can walk around the marina and the boardwalk to enjoy the sea view. The pool looks all right.||The negatives - we had a lot of problems with the elevator access key as 50% of the time it did not work. There is also no office to seek help or get/return key as one has to call the contact person. No Qibla indicator in the apartment. If you enjoy watching the sunrise and sunsets, this is not the place as neither was seen when we were there. There is also no sea breeze except early in the morning. The rest of the time - hot and humid. There are some restaurants but most sell alcohol and are not Muslim friendly (except for Pappa Rich). ||Overall- very upscale 'Mat Salleh' vibe about the place. Not for...