Grand Paragon Hotel, Johor Bahru — Hotel in Johor

Located in the heart of the city, the Grand Paragon Hotel is a sanctuary of comfort that envelops guests in an atmosphere of warmth and coziness. From the moment you step inside, you're transported to a haven that promises relaxation and rejuvenation.

Having had the pleasure of two separate two-night stays for study trips, I can attest to the Grand Paragon Hotel's ability to provide a tranquil retreat. The outstanding Wi-Fi connection played a pivotal role in keeping me connected to my studies and research. It's clear that the hotel prioritizes modern needs for seamless connectivity.

The staff at Grand Paragon Hotel uphold the highest standards of professionalism and friendliness. Their attentive demeanor creates an environment where guests feel valued and well taken care of throughout their stay.

Cleanliness is paramount at this establishment. Every nook and cranny exudes an aura of neatness and tidiness, reflecting the hotel's commitment to maintaining a pristine environment for its guests.

The compact yet well-appointed gym provides a convenient space for both cardio workouts and intense training sessions which comes with a great city view. Recognizing the importance of health and fitness, the hotel ensures that guests have the necessary amenities to maintain their routines.

The breakfast buffet at Grand Paragon Hotel is a gastronomic masterpiece. From fresh, warm meals to an array of coffee choices, the spread caters to diverse palates. Whether you crave a Western-style breakfast or local delicacies, the options are extensive, making it truly a "eat what you can" experience. It stands out as one of the most outstanding breakfasts I've encountered.

Assistance is always within reach at Grand Paragon Hotel. The staff's commitment to guest satisfaction is evident through their constant availability and willingness to help, ensuring a seamless and enjoyable stay.

The hotel's lobby boasts an ambiance that's nothing short of captivating. Its inviting atmosphere encourages guests to linger and soak in the surroundings. It's the perfect spot to unwind, mingling comfort and aesthetics.

The Grand Paragon Hotel offers a harmonious blend of comfort, exceptional amenities, and welcoming ambiance. With its outstanding Wi-Fi, professional staff, pristine cleanliness, versatile gym, remarkable breakfast buffet, pervasive assistance, and captivating lobby, the hotel sets a standard of hospitality that leaves a lasting impression. Whether on a study trip or seeking a restful escape, the Grand Paragon Hotel ensures that every aspect of your stay is characterized...

Front Office and housekeeping are bad!||SHAKINA, who checked us in, was lousy and dishonest about room status. Kept asking us to take a seat and wait. 10 mins, 30mins , made us take a look at an apartment if they can moved us when we booked for a suite, then afterwhich we still have to approach them to ask if room is ready!!!!! Which is not again. At this time told us the room is not good condition to stay, so they needed more time to clean another room.||We had to go for dinner and collect keys 9pm. Given a room prior to rest and they will assist room move. However, at 9 p.m., when we approached front office to collect the suite keys , we were told to return the keys of the temporary room to front office after we shifted the luggage on our own. Isn't it a norm that you should do a room move as form of service!? Then .... the whole stay experience NO APOLOGY NO SERVICE RECOVERY. Best thing, received a notification that the check in time is after 3pm and request for early check in sibjectvto availability. I was there only after 3.30pm , waited at lobby till 4.45pm. Prior to checked in , we still received a notification from Hotel that we are able to check in between 3.00pm to 4.00pm. Just admit and offer apology and service recovery if you fail!!! Stop giving your customers excuses with your arrogant faces and attitude. We DID not even request for early check-in!!!! Don't make it sounded like it's our fault. ||Housekeeping is lousy, poor cleanliness, and subject standard work! Room was not cleaned and made up. Basin in the room can't be drained as it is faulty. Could not add in all the room photos I took due to the limitation of 4 pictures to be uploaded. When they make up the room, they did not clean the basin. Amenities was dumped onto the tray like, is this the norm standard ? Towels was not given a new set, wet floor mat still there. Stained bathroom. ||Luckily 1 good thing, their in room dining service staff, were good! Jea and Razak - well done.||You can see from the pictures, I don't think I came across any hotel stay as such! Do you ? STRONGLY DO...

The outside of the hotel looks decent enough. Breakfast is not bad . Banquet Ballroom is also not bad . THE ROOM HOWEVER IS TERRIBLE AND THE SERVICE TOO. First room , I literally came in to the room and needed to use the toilet. WATER PIPE BURST . Didn't have a pic of it . Called and live chat with the hotel side . It took them 45 mins to come to the room. They then changed and upgraded us to another room . Second room , the wall had some problem . I took a pic of it . It's attached to this review. I called and live chat the hotel again . It took them 30 mins to come up . The manager then called the maintenance guy to just cement the wall infront of us . And then he stayed for over 1hr in the room checking the things around the room. He found the kettle wasn't working and changed it for us . When I reminded him to checked all these things before the guest checked in , his reply was "now too late ." I then asked to receive some customer recovery and he flat out rejected me . I wasn't asking for much . I was asking if I can get fruit platter or wine or anything on the house to compensate the time wasted . He said no . And he verbally forced my husband to exchange WhatsApp contact with him so that if in the future we want to stay in Grand Paragon Hotel again , we can contact him. And he said maybe he can give some discount then . 1 plate of fruits not possible but a discounted room is ?! We attended my friend wedding reception that was being held in the hotel . The server was ignorant of his duties . For the drink we had to wait like 30 mins for a glass of beer . His English was terrible and his Malay was subpar . I am fluent in Malay , English and Chinese . The staffs in the hotel can't hold a conversation much . Either voice too soft or attitude that just don't give a damn about anything . After I checked out , I tried my luck again for a compensation . All I asked for was a bottled water . They wanted to charge us 3RM . This is the worst Hotel stay ever . They do not...