Le Méridien Petaling Jaya — Hotel in Petaling Jaya

An International Upper-upscale 5 Star Hotel without standard!!!

Upon arrival, my check-in experience was smooth and great. The front office lady who checked-in me was amazing, she explain all the details and very friendly.

We love the room, the one-bed room suite design is super but the cleanliness was off. The coffee table in the living room was sticky and we found some food shreds left over on the sofa, secondly the bed headboard was dusty.

As a suite room guests we were entitle to the residences lounge access, unfortunately the residences lounge was closed at the moment. The hotel relocated the suite room lounge access to their cafe - The Lounge & evening cocktails to their rooftop pool side bar - PJ's Bar & Grill.

Here come our nightmare experiences:-

When we walked to the cafe - The Lounge to enjoy our drinks, the staff there seem like not aware about the arrangement. I mentioned my room number to the staff but the staff ignore about it and keep ask me for my reservation. The staff even told me they are fully booked for the afternoon tea. I explain to the staff I'm not here for the afternoon tea, I'm here to enjoy the suite room entitlement. I even need to show them the piece of paper I received when I check-in, finally the staff understand and guide us to a long big table as they are fully booked and no more proper table for suite room guests to enjoy the drink.

Same thing happened when we went for our evening cocktails at PJ's Bar & Grill, the most disappointment part was when 1 of the waitress told us we could order any of the drinks from the list and 1 bite from the menu, after decided a waiter came to us for the order and he told us the item we choose from the menu was out of stock, for drink only red wine (without choice) & carlsberg are available not even white wine, sparkling wine and others choice of beer. So what's the point of showing us the menu and at the end we only have limited choice?

We did shared all of our feedback with the front office staff when we check-out, he told us he will highlight our feedback to his manager and they will take actions.

After 24 hours, we have heard nothing from the hotel about our feedback not even an email or telephone to follow-up on our feedback. I can't believe this is a standard of an international upper-upscale 5 star hotel!

Advise to Rosewood Hotel Group, said what you mean on your brand culture “Relationship Hospitality”!!!

Room 2829 Check-in : January 02, 2022 Check-out :...

I recently dined at the rooftop restaurant of Le Méridien Petaling Jaya, and while the venue itself offers an impressive ambiance and a stunning view, my experience was marred by a significant issue regarding the menu options.

**1. Ambiance and Location: The rooftop setting of the restaurant is undeniably spectacular. The panoramic views of the cityscape provide a beautiful backdrop, making it a fantastic spot for a special evening out. The decor is chic and modern, adding to the overall appeal of the dining experience.

**2. Service: The service staff were polite and attentive throughout the meal. They did their best to accommodate requests and ensure a pleasant dining experience. However, despite their efforts, a critical aspect of my dining request was not met.

**3. Menu Issues: I had specifically requested a pure vegetarian meal in advance, but unfortunately, this request was not honored. Upon arrival, I was presented with a menu that predominantly featured non-vegetarian dishes. When I raised the issue with the staff, they attempted to accommodate by offering a limited selection of vegetarian options, but the quality and variety were disappointing.

**4. Food Quality: The vegetarian dishes that were eventually provided were acceptable but did not meet the standards one might expect from a high-end establishment like Le Méridien. The flavors were lackluster, and the presentation was not as refined as one would hope. For a rooftop restaurant of this caliber, the expectations for both variety and quality of vegetarian options should be higher.

**5. Areas for Improvement:

Advance Requests: It is crucial for the restaurant to ensure that special dietary requests are communicated effectively to the kitchen and properly fulfilled. Vegetarian Menu: Expanding the vegetarian menu to include a more diverse and high-quality selection would greatly enhance the dining experience for guests with dietary preferences. Customer Communication: Better communication with diners regarding their special requests and menu options would help manage expectations and avoid disappointment. **6. Overall Experience: While the ambiance and service at Le Méridien Petaling Jaya’s rooftop restaurant are commendable, the failure to provide the requested vegetarian options significantly detracted from the experience. For future visits, I hope the restaurant will address these issues to provide a more inclusive and satisfying dining experience...

Extremely Disappointing Stay at Le Meridien Petaling Jaya

I recently stayed at Le Meridien Petaling Jaya (Rooms 2620, 2220, 2623), and my experience was nothing short of frustrating and unacceptable, especially for a 5-star hotel.

Deposit Wrongly Charged Instead of Pre-Authorization The front desk wrongly charged my deposit instead of processing a pre-authorization transaction. When I pointed this out, the Front Desk Manager argued that it wasn’t a charge—yet my statement clearly showed otherwise. To make matters worse, when I requested a refund, I was told that finance had to handle it, with no clear resolution offered.

Selling Rooms Despite a Planned Power Outage The hotel chose to operate despite a planned power outage on March 3, 2025, leaving guests without air conditioning, lights, hot water, or WiFi. Instead of prioritizing guest safety, they gave people the “option” to stay, which should not even have been a choice in such conditions.

Even at 9:30 PM, just 30 minutes before the power outage, the front desk was still selling rooms at full price without properly informing guests of the situation. How can a hotel operate under such conditions?

Overpriced Stay Without Power I was forced to pay RM409 for a 10-hour stay, where four hours had no power. I had no choice but to accept because I had two young daughters and a niece who needed a safe place to stay. Being charged this amount for such a poor experience is absolutely unacceptable.

Poor Breakfast Service The live breakfast stations (drinks, eggs, noodles) had no staff attending to them. When I asked, a staff member admitted that they were understaffed. Is this what we should expect from a 5-star hotel?

Failure to Provide Charge Slip as Promised The Front Desk Manager promised to send my charge slip on March 3, 2025, when I checked out. I reminded him again on March 4, 2025, and he assured me he would send it—but I have yet to receive anything.

Final Thoughts This was one of the worst hotel experiences I’ve ever had. The lack of transparency, poor service, and disregard for guest comfort were shocking. Le Meridien Petaling Jaya should not be selling rooms under these conditions.

I strongly advise potential guests to think twice before booking here. If the hotel does not address these issues and offer a full refund for my March 3, 2025 stay, I will escalate this matter to Marriott corporate, consumer protection authorities, and travel...