Unima Grand — Hotel in Malé

This is our first trip to Maldives with an elderly. Simple hotel with all the facilities you need. A good accommodation for your holiday, to experience local Maldivian lifestyle. Highly recommended if you bring elderly parents.||Accompanied by friendly and helpful staff. Location is near to Mosque, walking distance to Ferry Terminal to other island, bus station, artificial beach and plenty of amazing cafes.||If you booked with full board meal. Be sure to fully utilise the USD$20 “voucher”. Its really worth it! The hotel provides tour packages such as Dolphin watching, snorkeling & etc2 at an affordable price. Airport transport can be arranged. This is the only hotel in Malê that provides SPA as well.|We enjoyed our SPA after a long tiring walk around the island. ||Hotel may be small for 3 pax but the hotel is clean, with lift and top level in house restaurant overlooking the airport and open Ocean. Strong wifi and local SIM are provided at the receptionist area. The TV entertainment in the room comes with international channels as well. Managed to catch 2 Premier League matches during our stay.||We didnt want to bring our dirty laundry. They provide laundry and its fast. Send at 8AM & they are ready by 12noon. ||If you are rushing and need quick souvenir. They have a small souvenir store beside the small lounge at the receptionist area. Definitely cheaper than in Airport. ||Thank you Aminah, Osman, Ayu, Arta and Sandra for your hospitality, that made our stay in Maldives feel like home. The best staff in the hotel :) ||Keep up your good hospitality! Looking forward to see...

The X factor!!

The hotel is nice, with the rooms having just enough space. It's not a resort so don't expect the rooms to be very spacious. It has a nice reception and an elegant restaurant. The view from the restaurant is mesmerising. This is just a normal hotel, however, it had a X factor, that was the service. There were 2 girls at the reception always ready to help Jagdeep and Sonia. We gave numerous calls to the reception and it was so comforting cause you would get help for all your request. We went to the Maldives to celebrate a few birthdays which came in the same week. One of the kid had his first birthday and we wanted to put up some decoration which we got from India. The staff was kind enough to help us put up the decoration on the roof and also gave us a complimentary cake for birthday celebrations. After checkout when we reached the airport we realised that my wife forgot her jacket at the hotel, we called the hotel and the driver came back to the airport again to handover the jacket. As reviews we were expecting normal service, however, they stood out in service with the X factor. If you want to visit Male it is one the hotels you can stay, doesn't have a swimming pool, however, there is an artificial beach nearby. There are a lot of restaurants nearby and a lot of shopping can be done also. Again Kudos to the staff for the service, including the people in...

I had a very disappointing experience during my last stay, primarily due to the receptionist’s lack of attention. I called ahead to confirm the hotel’s car service for my departure and asked for a specific time. The receptionist informed me that the car was unavailable at my preferred time but offered to arrange a taxi instead, which I accepted and confirmed.

However, when I went to check out and asked about the taxi, the receptionist acted as though I had never made the request. I was taken aback and politely asked her to expedite the process, as I had a scheduled speedboat to catch. Eventually, they arranged for the hotel car, but it arrived just 5 minutes before my departure time. As a result, I missed the speedboat.

To make matters worse, when I returned to the hotel, the reception staff was aware of the situation but didn’t acknowledge their mistake or offer any apology. Despite this being entirely their fault, there was no compensation or even a simple apology for the inconvenience I faced. Not only did I miss my speedboat, but I also had to buy another ticket and book another night at the hotel.

For me, the issue isn’t about the money—it’s about customer service. A simple apology could have gone a long way in turning my frustration into understanding. Unfortunately, that wasn’t the case, and this experience left me feeling deeply...