Hotel María del Carmen — Hotel in Mérida

This is an extremely noisy hotel. It's impossible to sleep before 12 am. Even if there is nobody in the poolside they constantly turn on the music with maximum level. I phoned the reception to turn off the music as it was 11 pm (because I was told that the pool bar is open until 10 or 11 pm.) to be able to sleep. They did after half an hour. Plus, the hotel guests are also very noisy. They feel very free to make noise shouting each other etc, high volume of laughters ec. Nobody intervene from the staff. I would not recommend to stay.||On the other hand, I requested to have breakfast 30 mins earlier or if it was not possible I said I would be appreciated if they could prepare me something small as I needed to check out early. They said no. I previously worked in an hotel for 6 years and I never said no for the guests who asked breakfast box (fully) even if the restaurant was closed. Since the breakfast starts at 7 am, the restaurant guys should be there at least 6 or 6,30 am. So they could do if they wanted. It's not a big deal for me but it's a bad reputation for the hotel.||Overall, if I come to Merida again, I definitely stay...

This is an extremely noisy hotel. It's impossible to sleep before 12 am. Even if there is nobody in the poolside they constantly turn on the music with maximum level. I phoned the reception to turn off the music as it was 11 pm (because I was told that the pool bar is open until 10 or 11 pm.) to be able to sleep. They did after half an hour. Plus, the hotel guests are also very noisy. They feel very free to make noise shouting each other etc, high volume of laughters ec. Nobody intervene from the staff. I would not recommend to stay. On the other hand, I requested to have breakfast 30 mins earlier or if it was not possible I said I would be appreciated if they could prepare me something small as I needed to check out early. They said no. I previously worked in an hotel for 6 years and I never said no for the guests who asked breakfast box (fully) even if the restaurant was closed. Since the breakfast starts at 7 am, the restaurant guys should be there at least 6 or 6,30 am. So they could do if they wanted. It's not a big deal for me but it's a bad reputation for the hotel. Overall, if I come to Merida again, I definitely stay...

The hotel is just two blocks away from the city center of Merida, so it's very easy to go by walking. This is an advantage for the hotel. But on the other side, the hotel needs reconstruction. Only the restaurant and the swimming pool look to be in a good situation. There are rooms without a window, rooms with only a blurred glass instead of a window - just to let the sun light to get in- and rooms with a window but with broken locks. There is moisture inside and that's why there is a bad smell. The staff is generally very friendly and ready to help. The big problem is that only the receptionists speak english, so you have to speak Spanish if you want something. Be careful when you go for breakfast because they don't explain what exactly is the included breakfast in your room's price and maybe they will ask the differences to be paid. Smoking is not allowed. If you want second key for your room you have to...