Manifesto Casa Tostadora Calabrese

The way we were treated was deeply disrespectful and discriminatory ‐------‐-------- I am extremely disappointed with my recent experience at Cafeteria Manifesto in Merida, Yucatan. As a long-time customer, I have always enjoyed their coffee and ambiance. However, their discriminatory treatment towards my mother and her service animal left a bitter taste in my mouth.

My mother relies on her service animal for assistance due to her disability. Upon entering Cafeteria Manifesto, we were shocked when the staff informed us that the cafe was not pet-friendly and that the service animal was not allowed inside. This incident not only showcases a lack of knowledge but also a disregard for individuals with disabilities.

I had to take it upon myself to educate the staff about the legal distinction between service animals and ordinary pets. It was disheartening to see their initial resistance and unwillingness to understand the importance of accommodating individuals with disabilities even when I offered to show them the animal's certification.

The way we were treated was deeply disrespectful and discriminatory. The staff's ignorance regarding service animals was not only embarrassing but also highlights a severe lack of training and awareness within the establishment.

Cafeteria Manifesto should be well aware of the legal obligations under the law to provide equal access to individuals with disabilities, including those accompanied by service animals. By denying my mother's access, they violated her rights and made her feel unwelcome.

I urge Cafeteria Manifesto to reevaluate their policies, educate their staff about the rights of individuals with disabilities, and implement necessary changes to ensure a truly inclusive and welcoming environment for all customers. Discrimination of any kind should never be tolerated, especially when it affects vulnerable individuals who rely on service animals for daily assistance.

Until Cafeteria Manifesto rectifies this situation and demonstrates a genuine commitment to inclusivity, I cannot recommend this establishment. As a long-standing customer, I am deeply disappointed and hope they take immediate action to address this issue.