Four Seasons Hotel Mexico City — Hotel in Mexico City

Four Seasons Mexico City falls short in comparison to other Four Seasons properties world wide.

While the court yard is very beautiful and the rooms just like any four seasons hotel were immaculately clean - I really struggled from the moment I got to the property to well after I left.

I rented a private car which I coordinated directly through the concierge which I have done at almost every Four Seasons property. The car that we were picked up in was what I would describe as not a very nice car and was actually concerned we were being led by someone who wasn’t actually working for the hotel. We also weren’t provided any water for the journey to the hotel which normally isn’t customary for the private airport transfer.

Most other four seasons property will keep in touch with you during the initial airport pickup and during any experience package you purchase. Mexico City FS was completely off the grid and out to lunch. I purchased the hot air balloon experience which my father was injured on route to the hot air balloon take off. I tried numerous times to contact concierge or the hotel - and didn’t receive any sort of response until five hours later when I was on my way back after the experience without any real explanation. As a lawyer, I found this to be extremely negligent on the part of the hotel that is coordinating “experiences” for their customers without any follow up or check in or real concern. When I spoke to the hotel manager, they attempted to shift the blame on the hot air balloon company. It was absolutely not their faults that FS Mexico isn’t on top of packages they are providing or general service itself. At any other Four Seasons property I have never had an issue booking an experience package. The four seasons at other properties checked up on me, the tour guide, and also if I ever reached out would have some sort of response in minutes. Four Seasons Mexico waited about 5 hours after being informed my father was injured.

Further, to make up for the experience, they tried to refund us for just the experience package - but I never got the refund until a month after my stay in Mexico. When I look back I don’t think was enough considering my father was injured.

The front desk service was also aloof and unfriendly.

Ultimately - the Hot Air Balloon trip was the highlight of our stay and I would HIGHLY recommend booking it for your staying at this location. The company the four season contacts with does an amazing job of providing a once in a lifetime experience that you will always remember.

I think that this property is over priced for the extreme lack of care and service you will experience. Aside from the hot air balloon experience, I would consider looking elsewhere in the city for luxury accommodations that provides good service. You will not...

Four Seasons Mexico: Where Luxury Reigns Supreme in a Paradise Fit for Royalty

Welcome to the epitome of opulence, Four Seasons Mexico, where luxury knows no bounds and every moment feels like a regal affair. Prepare to be swept away on a journey that will leave you feeling like royalty, indulging in the finest experiences and basking in the lap of pure extravagance.

Four Seasons Mexico, where elegance and refinement merge in a symphony of grandeur. From the moment you step foot into its magnificent premises, you'll be greeted with impeccable service, lavish surroundings, and an ambiance that exudes sophistication. It's like being transported to a world where luxury is the norm and indulgence is an art form.

Let's talk about the accommodations, darling. The rooms at Four Seasons are the epitome of lavish comfort, where no detail is spared in creating an oasis of serenity. Sink into plush bedding, surround yourself with tasteful décor, and revel in the breathtaking views that greet you at every turn. It's a haven where you can escape from the world and immerse yourself in a realm of unrivaled luxury. Whether you choose a suite fit for a monarch or a private villa that exceeds all expectations, each space is meticulously designed to ensure your stay is nothing short of extraordinary.

But wait, there's more! The hotel's amenities are a testament to extravagance. Dive into the sparkling pool, where attentive staff cater to your every need, ensuring your sun-soaked relaxation is accompanied by refreshing beverages and sumptuous snacks. Indulge in the spa, where skilled therapists transport you to a state of bliss with rejuvenating treatments and personalized pampering. It's a world where self-care reigns supreme, and the pursuit of relaxation is elevated to an art form.

Now, let's talk about the culinary delights at Four Seasons—an epicurean journey that will tantalize even the most discerning palate. From fine dining restaurants to casual eateries, each venue showcases the talents of world-class chefs who transform ingredients into culinary masterpieces. Every dish is a symphony of flavors, textures, and presentation that leaves you craving for more. And of course, no regal experience is complete without a selection of exquisite wines and handcrafted cocktails, meticulously curated to complement the culinary offerings.

In conclusion, Four Seasons Mexico is a haven where luxury takes center stage, enveloping you in a world of opulence and refinement. It's a place where you can immerse yourself in lavish comforts, indulge in epicurean delights, and be treated like royalty every step of the way. So, pack your most elegant attire, bring your appetite for the extraordinary, and get ready to experience a paradise fit for...

My partner and I were guests at the Four Seasons Hotel in September of 2023. On the first night there the air conditioning was leaking. I called and a very unapologetic person said that a handyman would be on the way soon. The sound of the water leaking was making us pretty miserable and after a little while I had to call again because the handyman was not coming. When he finally arrived they determined that the air conditioning unit needed major repair which he couldn't do at the time. In the morning we went to the Front Desk and they moved us to a large room facing Reforma. The rest of the stay was uneventful, in terms of bad things. The rooms are spacious but they are overdue for a renovation, the furniture is heavy and dated, kind of Pottery Barn(ish). The sofa in the living room had a pull out bed and therefore as a sofa it was very uncomfortable to sit on.

Today is December 12th, 2024 and I have had fraud from the Four Seasons Hotel on my Amex card. They charged me $1,001 for a no show reservation. I was taken aback since I'm in New York and I have not made a reservation for the Four Seasons Hotel nor I have planned to travel during this Holiday season.

I placed a Fraud Claim through American Express. In the meantime, I called their Reservation number to try to understand what happened. The reservation department transferred me to another number and after speaking to a very rude lady briefly she transferred me back to the reservation department. I was trying to get an explanation for the charge but the lady kept taking over and didn't listen for a second what I wanted to say. She then decided to disconnect. Before she did, she said that they couldn't give me money back because the reservation was made through American Express which not true because American Express doesn't do reservations on my behalf unless I authorize the reservation and the payment.

If you ever come across this type of issue with this hotel, DO NOT expect that their reservation department is going to help at all. They only thing they are well trained to do is talk over you but they have zero customer service skills, nor the willingness to help. I don't think that I could ever go back to this hotel: to charge me for a reservation I didn't make and then to speak to me like that one the phone! This hotel doesn't deserve to have any customers. I don't recommend anyone...