Los Canarios Marquis Reforma — Restaurant in Mexico City

This was not our first time here. This was one of our favorites when visiting Mexico City. This time was beyond disappointing. We had a reservation but when we arrived there was no hostess to greet us. We stand for about 5 minutes until a server saw us standing there. He mentioned there was no reservation under my name even though I show him the email confirmation. The place was empty and we thought it was because it was early dinner; we were wrong. The place has gone downhill fast. No decor, no ambiance, no more canaries, bad lounge music, super bight lights. We sat down and no menus were given till after we ordered drinks. We ordered the ceviche: bland and not zesty enough; bread was stale and cold hard. We had the Caesar’s salad and the dressing was all mayo and no presentation at all. As an entree we had the chile relleno but when it arrived it looked like something else. Service was missing at all points, we even asked for WiFi password and they wanted to charge us $200 for it. This place has a lot of potential because of location but has lost its charm it had once. Definitely not...

Arrived to the place on a summer day, but air conditioning wasn't working. Asked for a latte and got a stained cup with a capuchino. Our juices never arrived. Food selection is old and boring. My burrito was super greasy, filled only with cheese and barely anything else, so I did not ate it. Hate this kind of places that look good on the outside, are expensive, so you expect a decent quality, but everything ends up being a big disappointment. Personel needs better training. Can't...

The place was amazing!!! Absolutely delicious, but more importantly the hospitality was phenomenal. Our waiter Ignacio took such good care of us. We also appreciated Griselda that came out and made us espresso martinis table side. The highlight of the night was actually the manager Jorge that constantly checked on us and attended to...