W Mexico City — Hotel in Mexico City

A boutique hotel.

No swimming pool sucks. Besides that, it is not bad to stay here for a fun night.

I like the decor in the lobby. I just reviewed some pictures on google before I arrived here. The photos suck, and scared me if I would stay. But it turns out sometimes some people just don’t have ability of taking photos, and like to filter it all the time to reduce the raw, and true beauty of itself.

I especially loved twin rooms because I went to our friend’s king room. It just did look better than our twin rooms.

Restaurant offers lots of drinks, and food that I’ve already familiarized. Not big surprise, but I still liked the salmon tartare, dessert queso arroz con leche (I think so far the best version), and our drinks.

About W hotel

The W Mexico City, situated in the upscale Polanco neighborhood, offers a vibrant blend of contemporary design and luxury accommodations. Its prime location provides guests with easy access to cultural landmarks, high-end shopping, and renowned dining establishments.

Design and Ambiance

Embracing a chic and modern aesthetic, the hotel features interiors adorned with rich colors and innovative lighting. The lobby welcomes guests with a distinctive water-filled pool, setting a unique tone upon arrival. Guest rooms are thoughtfully designed, combining elements of a business hotel with resort-like touches. Features include cool tile floors, warm woven mats, and a color palette dominated by black, white, and red. Bathrooms are particularly noteworthy, equipped with stone-clad finishes and hammocks positioned to offer views of Chapultepec Park and the Zona Rosa.

Amenities and Services

The hotel boasts a range of amenities tailored to both relaxation and productivity. The Away Spa incorporates local Mexican elements, offering treatments like a guarana and seaweed body wrap. For fitness enthusiasts, a 24/7 gym is available, featuring cityscape views. Culinary experiences are highlighted by a restaurant led by acclaimed chef José Andrés, serving innovative dishes that reflect the rich flavors of Mexican cuisine. The Living Room Bar provides a lively atmosphere, perfect for evening gatherings.

Location

Polanco is known for its safety and walkability, with attractions such as Chapultepec Park just a short stroll away. The neighborhood is also home to numerous embassies, luxury boutiques, and some of the city’s finest restaurants, including the renowned Pujol.

Conclusion

The W Mexico City stands out as a dynamic destination for travelers seeking a blend of luxury, modern design, and cultural immersion. Its strategic location in Polanco makes it an excellent choice for both business and leisure visitors aiming to experience the best of...

The W Mexico City is ideally located in a bustling neighborhood, surrounded by excellent restaurants, bars, and attractions, making it a great base for exploring the vibrant culture of Mexico City. The ambiance of the hotel is modern and chic, and Jasmine at the welcome desk stood out for her friendly and helpful demeanor, ensuring that check-in was a pleasant experience.||However, our stay was deeply disappointing due to several service failures that overshadowed the positive aspects.||Key Issues During Our Stay:| 1. Delayed Room Availability:|Despite arriving at 4 PM, our second room wasn’t ready until 7:30 PM. This delay caused us to miss a dinner reservation, an inconvenience that set the tone for the rest of our stay.| 2. Room Condition:|One of our rooms had a strong odor of fresh paint. We requested an air purifier, but it never arrived. We had to endure the smell for four nights, making the stay uncomfortable.| 3. Inadequate Amenities:|Both rooms were booked for two guests, yet amenities like slippers and bathrobes were provided for only one person. Even after multiple requests, no additional bathrobes were supplied.| 4. Subpar Housekeeping:|Housekeeping services were shockingly poor for a five-star property. A dirty towel was left on our clothes one day, and another day, we discovered a blood-stained bedsheet. There was no turn-down service or attention to detail, such as proper cable management or placing water bottles next to medications.| 5. Poor Response to Complaints:|After raising these issues, the hotel sent a cheese platter and a small bottle of sparkling wine—but only one glass, despite there being two guests per room.| 6. Water Charges:|It was frustrating that staff claimed water was chargeable, even though free water was available in abundance elsewhere in the hotel.||While Chef Matias and Adrian Cedillo were polite and tried to assist, they seemed powerless to resolve the situation effectively. The offer of 6,000 Bonvoy points per room as compensation felt inadequate given the severity of the issues.||As a Titanium Elite Bonvoy member, I expect consistent service standards regardless of my status. This stay fell well below expectations, with the blood-stained bedsheet and poor housekeeping leaving a lasting negative impression.||We came to Mexico City for a relaxing vacation, but our experience at The W Mexico City marred our trip significantly. While the location is fantastic, the service and attention to detail need serious improvement to match the standards of a...

The W Mexico City is ideally located in a bustling neighborhood, surrounded by excellent restaurants, bars, and attractions, making it a great base for exploring the vibrant culture of Mexico City. The ambiance of the hotel is modern and chic, and Jasmine at the welcome desk stood out for her friendly and helpful demeanor, ensuring that check-in was a pleasant experience.

However, our stay was deeply disappointing due to several service failures that overshadowed the positive aspects.

Key Issues During Our Stay: Delayed Room Availability: Despite arriving at 4 PM, our second room wasn’t ready until 7:30 PM. This delay caused us to miss a dinner reservation, an inconvenience that set the tone for the rest of our stay. Room Condition: One of our rooms had a strong odor of fresh paint. We requested an air purifier, but it never arrived. We had to endure the smell for four nights, making the stay uncomfortable. Inadequate Amenities: Both rooms were booked for two guests, yet amenities like slippers and bathrobes were provided for only one person. Even after multiple requests, no additional bathrobes were supplied. Subpar Housekeeping: Housekeeping services were shockingly poor for a five-star property. A dirty towel was left on our clothes one day, and another day, we discovered a blood-stained bedsheet. There was no turn-down service or attention to detail, such as proper cable management or placing water bottles next to medications. Poor Response to Complaints: After raising these issues, the hotel sent a cheese platter and a small bottle of sparkling wine—but only one glass, despite there being two guests per room. Water Charges: It was frustrating that staff claimed water was chargeable, even though free water was available in abundance elsewhere in the hotel.

While Chef Matias and Adrian Cedillo were polite and tried to assist, they seemed powerless to resolve the situation effectively. The offer of 6,000 Bonvoy points per room as compensation felt inadequate given the severity of the issues.

As a Titanium Elite Bonvoy member, I expect consistent service standards regardless of my status. This stay fell well below expectations, with the blood-stained bedsheet and poor housekeeping leaving a lasting negative impression.

We came to Mexico City for a relaxing vacation, but our experience at The W Mexico City marred our trip significantly. While the location is fantastic, the service and attention to detail need serious improvement to match the standards of a...