Hotel Riu Tikida Dunas — Hotel in Agadir

A beautiful experience that was completely ruined on the last day.

We stayed as a family of 5 (3 adults and 2 kids) for 7 days and booked 2 rooms. So you can imagine that this was not a cheap trip. However, having stayed at other Rius before, this hotel was up to our expectations. The facilities were great, the hotel is perfectly located on the beach. The food and service is good. The staff were absolutely amazing, especially the animation and kids club who made our kids feel extra welcome. A special thank you to Safa, Fatime Zahra and Ibtisam as well as Sana who delivered food to my room one night I was unwell.

The beds were quite hard which made it difficult to sleep but the overall experience was so good that we were happy to overlook this detail.

On the last day, we were planning to check in into another hotel (appart hotel) for the second week to stay with a bigger group, so we made sure to ask until when we could use the facilities. We were told that the facilities could be used all day, however a supplement would be charged if we wanted to stay in the room or for dinner. So we (2 of the adults) decided to go and check in into the hotel at 3, which is the normal check in time for most hotels, while leaving the kids with one of the adults at the pool to make it easier for us to transfer the luggages and make sure the kids didnt have to wait around. We explained our plan to the reception when getting our luggage and they said there was absolutely no problem and that we could come back to get the rest of our family once we had done the check in in the new hotel.

We were done by 5-5.30pm so we walk in to get the rest of our family and the security guard asks us if we are residents of the hotel. We explain the situation and the fact that we have cleared it twice with reception. He says that because we have done the check out already we are not allowed to stay beyond 3pm. We explain thay we have no interest in staying, we just want to get our kids and go as we have another hotel and a bigger family group waiting for us. He wasn't satisfied somehow but let us go. It felt extremely accusatory at that point.

We therefore go to get our kids (and the other adult), the remaining of our stuff (towels, inflatable crocodile etc) we had quite a lot to carry. Having built a close relationship with the animation team my kids took some time to say bye and hug some of the staff. We also wanted to make sure they went to the bathroom before we left, so we took a good 20 mins. While my daughter was in the bathroom we are approached by the same security guard from the entrance who had followed us and told us: "now that you have your kids, you should leave. I checked with reception and you already checked out". We were obviously very upset and this created a whole scene in front of everybody. Something that was completely unnecessary. We were made to feel like criminals despite having checked with reception twice. It seemed as though were being followed and hounded out. We paid a very high amount for our stay, and the fact that we would be treated this way for potentially an additional 2 hours is absolutely unacceptable. It is clear that there was a miscommunication of the hotel rules between reception and security, but there is a way to treat and to speak to people. We look for Riu hotels and everywhere we have gone the rules are the same, we could use the facilities all day. We complained to reception who confirmed once more we were right and apologised for the inconvenience. Yet on our way out, instead of getting an apology from this security guard, he reiterated these were the rules and that we should make sure to cut our wristbands!

This was an amazing experience that was completely ruined on the last day by the way we were treated. I wonder if we were singled out because we are not white and me being very heavily pregnant, didn't seem to bother him. We were planning on coming back as we have family in Agadir, but after this incident, we will not be coming back and will seriously be considering avoiding...

There is so much to see in Morocco! Agadir has some very interesting history and some killer views, it's based along the coast line and sunny all year round. We decided to come to this hotel in March 2016 for for a family Easter 7 night break. the pictures looked amazing of this newly refurbished hotel and it lived up to the expectations with the scenery, cleanliness, friendliness and food. Arriving with a 5 yr old who has challenging behaviour at times, we were slightly conscientious of the events that could unfold in a foreign country. However, we were massively surprised! Greeted with Moroccan tea by the manager and entertainment team, we felt immediately welcomed, check In was simple and the transfers only about 35 mins. The second language in morroco is French so that's useful to know, and you're best off changing your sterling to dirhems at the hotel, it will be a better rate. We had our bags delivered to the spacious room with a good size Tele, bed and gorgeous bathroom with large shower, mirror and complimentary toiletries with a hairdryer. There was also a patio with a beautiful view of the gardens. The rooms are cleaned daily if your green tag is on the door. The Thompson reps are really helpful and it's a good plan to spare some tips for the waiters, bar staff and entertainment team. They really do earn it with their delightful mannerisms, performances and will do everything they can to accommodate you with those special drinks that might not be on the menu. There is always something to do on the complex and the beach is just a few steps away with a private section for the hotel guests. There's always beds around all the pools for everyone, plenty of toilets and a bar close by with smiles all round from the staff and a huge range of cocktails for adults and kids, Hot and cold drinks. Throughout the day there is kids club for the little ones with two age ranges, the entertainment team entice them with various games, dances, park, dressing up and so much more so the adults can enjoy some freedom daily. They have a small heated pool close to the club and the team make a huge effort to dress up in various outfits such as clowns, animals or traditional Moroccan dress. You will see the very beautiful Ansar, regularly around the pool side in various outfits, promoting the nights entertainment. She is always smiling and fabulous with the kids, gaining their trust and getting to know them throughout the holiday. She takes her to time to speak to each and every guest daily and then performs at night time. Her English and French is spot on, with the performances being captivating. The night time entertainment varies daily with there being different themes and you will find comedy, belly dancers, acrobats and another friendly bar team. To top everything off, the spa is a must do with a large range of treatments at a good price, indoor pool and gym. The food is cooked by Chef Mohammed and he himself is a wonderful man, there's a huge variety across three restaurants, various themes and something beautifully cooked for everyone. The waiters simply can't do enough to make sure you have a great dining experience each night. Our little one took a shine to Ismail who always had a high five for him and special tricks with napkins. You will also find Ansar and the team, demonstrating traditional tagine cooking and sangria at the pool side. In the animation box, there is Tito who is simply fantastic at his job. He made a friend in our son, truly welcomed and understood his behaviour, even going out of his way to teach him new games. We loved it here so much, we came back this year for Easter and we were remembered, it was like being welcomed home and seeing the familiar faces like Tito, Ismail and Ansar just made our family time better. I can't thank the teams here enough for the experiences they have provided us with. We felt safe, relaxed, tanned and have some beautiful photos, courtesy of the hotel photographer. We will be back and it can't some...

This is our first time to Mocrocco and our first time at a Riu hotel. I always write an honest review and feel sometimes people only write when they have had a negative experience. So I will start with the positive points. The hotel is amazing. So clean, plenty to do, and many activities planned and provided. Yes, the pools were cold but we still had fun in them each day. The aqua aerobics and and dances around the pool were so much fun. The staff are super friendly. All the bar, restaurant, reception, cleaners, gardeners, towel staff, etc etc made time to greet us everytime. The entertainment team were full of energy and tried hard to get everyone engaged. They must work do hard to learn all the different dances and routines. Anwal I think he was called spoke to us the most and he was brilliant. There is plenty of variety with the food. Not always hot but lots of choice. As a family of two vegetarians and two meat eaters we always had something yummy to eat. Staff were constantly cleaning away dirty plates and making sure tables were cleared ready for the next guests. The beach is clean and quieter in the mornings. There is always a bar open somewhere in the hotel. All bars open at various times so you are never short of a drink if needed and they do a lovely cuppa tea!!! Many different drinks available including beers, spirits, cocktails, mocktails and soft drinks. As the pool area is so big there is always plenty of areas to sunbathe and we always managed to get a sun lounger for each of us where we wanted. There is a shop on site. Pool tables are additional costing and the receptionist don't always have the right coins for you to change however, there is a lovely man who comes everyday to the tables to ensure people take turns and he has plenty of coins for you to swap. Although the hotel is very big and has many rooms we didn't feel like it was overcrowded anywhere. Beautiful grounds, fountains, bridges, and ponds complete with ducks. Security on doors and gates to the beach, so very safe. We also got 2 bottles of water in our rooms every day. Fridge in rooms too. Magic show was great!

Jordan the Tui rep is the best so wonderful!!!

Now the for the not so great points. We arrived after 2am after a very long day travelling and one of the beds was soaking wet. No idea why but it had gone through to the mattress. Went to reception and with in 30 minutes one of the reception team came to our room and helped me turn over the mattress and made up the bed with fresh clean bedding. Which is great quick service. Due to the ages of our children we were told we had to have two separate rooms. On booking we had requested adjointing rooms however we were given two rooms next to each other which was okay but not ideal. There is no tea and coffee facilities in your rooms which I would have personally liked. Evening entertainment was mainly dancing whilst we were there, could be mixed up abit with different acts? No late check out rooms available which is a nightmare when you aren't being collected for transfers until much later. We were still allowed to use all facilities and eat/drink etc however there was only 2 showers available and only 2 small changing rooms which is definitely not enough when 3 flights leaving so late and all transfers after 7pm that day. As a vegetarian I was disappointed to see the staff making the pannis up wear the same gloves after handling the meat snd then msking up the vegetarian option, so I only had this once. We heard someone complaining about ants. We only saw a few around sweet drinks. On our last day we rushed for food before the bus came to collect us. We sat with some friends we met on holiday so sat in a different area of the restaurant. Unfortunately, we found at least 10 ants on this table which reported to our rep on our way out. I would definitely recommend this hotel to my family and friends. We have some great memories of...