Palais de Fès Suites & Spa — Hotel in Fez

We were attracted to the Palais de Fes after reading a gushing article in Forbes Magazine and assumed that the premium rate would be a promise of excellent hospitality. ||The first worrying sign was when we emailed en route asking if the hotel has parking, to get a vague and not-very-helpful one line response: ‘there is parking available near our hotel’. For the record the hotel has a car for shuttling guests, but they have to be in the mood for giving service and you have to ask the right questions. ||So we walked with our cases 10 minutes to the hotel and then waited a further 10 mins for a receptionist to arrive at her reception. ||Things picked up when we made it to our room - it was clean and spacious with fantastic views over the medina. ||Dinner was very quiet - an extensive Moroccan salad with chicken tagine-unadventurous and easily bettered by our meal at Palais de Faraj the next evening. ||Breakfast was a big disappointment - an assortment of fried and sugared foods with melon; the coffee looked and tasted like lightly coloured water. ||During our stay the guest experience was underwhelming and slow. There seemed to be no interaction between staff or team spirit; staff called other by mobile to get the answer to basic questions. ||On a positive, the Palais de Fes has a super location on edge of the medina with the sound of kids playing in square below. But until they have a decent manager in place to sort out the guest experience, food and beverage, and bring the staff together, there is no way this hotel earns the right to charge...

The private sultana 3BR 3 BA was perfect for family. Lots of sitting area where you can hang out and have room service. The customer service was attentive and exceed expectations. Layla was extremely helpful with all our needs. Our electricity went down a few times due to the heat wave but was fixed quickly. The rooms were beautiful and beds were comfy. The third room was a single room as picture didn’t show. Lot of stairs for people with disability issue should be aware. The private Riad has its own door so it’s very convenient. Food was very good and up to standard. I read review about the noise in the courtyard in front of the hotel but none of us heard anything with windows closed. We had a minor shower drainage issue but was fixed by technician. Wish they can have a bigger ice machine as we have to keep ordering ice. It will be nice to have trash cans in the living rooms Overall...

A Culinary Oasis with Dining Choices

Dining at Palais de Fès Suites & Spa is a culinary delight with options to suit every taste. This restaurant offers two ways to savor their exquisite Moroccan cuisine: a fixed-price menu and à la carte selections.

The fixed-price menu takes you on a curated journey through Moroccan flavors, while the à la carte option lets you personalize your dining experience.

The dishes are a true celebration of Moroccan cuisine, with standout tagines and impeccable presentation. The staff's knowledge and passion shine through in their service.

In conclusion, Palais de Fès Suites & Spa's restaurant offers a five-star dining experience, whether you choose the fixed-price or à la carte menu. It's a must-visit for those craving authentic Moroccan flavors in a regal setting. I can't wait to return for more...