Hotel Agdal — Hotel in Marrakesh Prefecture

I stayed at the Hotel Gomassine for a night before going to travel Morocco for a couple weeks. I heard the Agdal was cheaper so I stopped at the front desk to ask about price and availability for when I returned to Marrakech. The man at the front desk told me to find out online. It was slightly cheaper so I booked it online for my return. ||||When I returned to Marrakech and checked into the Agdal I was given a room on the fifth floor. The air conditioning didn't work and I was told there was nothing that could be done. Because it was so hot, at 7pm that night I had the balcony door open while I was in the shower getting ready to go out. When I got out of the shower my room was filled with smoke and I could see the entire pool area was filled with smoke. I ran out on the balcony to see if I could see where the fire was. There was no fire, it was just smoke from the exhaust on top of the roof. ||||When I got home at 1am the smoke was still bellowing out so I had to sleep with the balcony door shut. I woke at 3 am and saw out the door that the smoke had cleared. ||||I wish I would have spent the little bit of extra money and stayed at the Gomassine Hotel again.||||The location is great if you want to be near the train station and a manageable walk to the medina. If it wasn't for the smoke and the unhelpful front desk this probably wouldn't have been a terrible budget hotel. I would go for the Gomassine next...

I would say this is the worst hotel I’ve ever stayed in.

The breakfast is barely edible- never enough plates, glasses, chairs.

The rooms are okay- kind of clean- the tap runs all night as it doesn’t turn completely off making the boiler make sounds all night.

My biggest gripe is the hotel is supposedly pets allowed. After staying in the hotel for 2 nights I was out taking the dog to the toilet on a patch of plants outside the hotel. I’m suddenly accosted by the hotel manager (who I’ve never seen before) and the security guard (who has been waving and smiling at me and the dog for the past few days as I walk in and out the hotel) The hotel manager tells me I can’t take the dog inside- I say no I’ve been staying here for a few days what do you want me to do? All my stuffs in there. After I show him online that it says you can bring pets in he lets me back in. Completely unnecessary.

We also at one point got in the lift to go to our room and one of the managers came to the door of the lift and kept asking us what room number we were again and again - we told him several times and then he just stormed away???!!

Bizarre behaviour.

Stay in a riad - nicer and cheaper and also less...

DO NOT BOOK THIS HOTEL

The location of hotel is far from the Medina but accessible by taxi or walking distance (35 minutes).

The room location was right behind a bar, it was noisy, people screaming all night. It was awful. Second night we requested a room change because we didn’t sleep at all. They put us on a corner street. We hear beeping, traffic, sirens all night from three street corner.

The staff is rude, not honest, and really not welcoming. I had the impressions they they didn’t want any tourist in this hotel and was treated very poorly.

I had forgot my apple charger in the room on the first night, and the clerk at the reception made a 4 secondes call to the maids and Informed me that they didn’t have it. I went directly to the maid rooms and asked if they had seen my charger. They gave it to me.

The breakfast was a plus on this hotel.

The rooms: beds are hard, no AC in the first room, the bed are not comfortable, the rooms are outdated. Toilet hardly working, and got water was barely enough to take a comfortable shower.

City taxes said they were included, but ended up paying...