Riad Marrakech By Hivernage — Hotel in Marrakesh Prefecture

This is typically a hotel that has seen much better days but still attracts a fair number of travelers due to its location and name. However, considering the sheer number of options around town we would advice staying here for now. On the first night we stayed in room 3 on the first floor. We found the room dusty and not properly maintained. There was only one towel plus had to request for more and better pillows. The toilet did not flush properly, the lid was broken. There was barely any water pressure in the bathroom. The aircon did not work and instead blowing cool air switched to blowing really hot air after a while. Even after we had called reception a few times and had somebody over to the room, no solution could be offered and we had a very poor night sleep. We received no apology or compensation the next day. We had been offered a different room though. However, nobody at the reception seemed aware of this and when we inquired about it again in the afternoon we were told only one was available. It not being clean yet we were told to wait. It being three o'clock in the afternoon we though the hotel would hurry this up but instead nothing happened until we lost our temper and really demanded that something be done about the situation. More than an hour had passed. It may not seem much but by the that time we were well passed check-in on our second day after a very lousy time on the first, yet having already paid for three nights. Room number one where we stayed the next two days was better equipped but again fell short of expectations. The shower was just a shower head you need to hold in your hands. There's nothing to keep it stable while standing under it. Moreover, only scalding hot water came out. There was barely any cold water to mix it with. The toilet did not flush properly. The water in the sink did not drain. The aircon functioned but we doubt it will do you much good when it's actually summer. The room's are excessively dark otherwise. Us losing our temper earlier would cost us dearly. A perfume bottle was damaged on purpose by housekeeping. It would no longer spray, the bottom having been used to damage it, the dent clearly visible, no accident could have caused it. This hotel is...

We stayed here for nights. We had a superior room overlooking the street. With the windows closed there was little noise. Open the windows and the noise levels were high. We did not see this as a problem and quite enjoyed seeing and hearing the life that was going on. Some of the rooms had internal views into the Riad, the downside of this is people can see into your room. The location is good 15 mins form the airport. Walking distance to all of the Medina and souks. A lot wa closed due to Ramadam. The staff were great. What let the place down a bit as the breakfast, they often did not replenish the buffet. The coffee and hot water were often lukewarm (there were in thermos flasks. When the food was there it was good quality and tasted good. There is also a problem with birds jumping over the various bread baskets, pecking at the food. They need covers, rather than a serviette. They would make more money by having the restaurant serving offering all day. Also they should have a fridge for selling water. Would we recommend the place yes 100%, we have already told two people looking for a place to stay...

The hotel really let us down with the train station transfer. We arranged it the night before, prepaid for it, confirmed it again in the morning and arrived in the lobby 25 minutes in advance. But the transfer never came. We kept being assured that the “colleague” is almost there for 25 minutes past the arranged time. I finally had to grab a taxi off the street. The hotel was trying to assure me that the taxi I flagged was my transfer and I didn’t have to pay for it, since I prepaid last night. But the taxi driver knew nothing about it and wasn’t going to go anywhere until he got paid, so I paid him too and made it to the station 3 minutes before the train departure.

The hotel has character, but the rooms are are dark and tired, the workmanship in the bathroom is pitiful, and breakfast was always out of coffee. The TV wasn’t working and apparently a tech wasn’t coming to fix it for days.

I am surprised to see that it is allegedly 5 star - there are barely 3.

Don’t lose your vigilance in this place and keep your finger...