Boutique Hotel Grote Gracht — Hotel in Maastricht

Let me start with the positive: The rooms are lovely and the location is fantastic.

On the other side, however, our room had two narrow single beds pushed together. This was quite uncomfortable as a couple.

Furthermore, I am horrified by the rudeness and utter unfriendliness of the staff. One example of an encounter is upon checking out - I received the exit card for the garage. The receptionist explained the route and how to use it. When I wanted to confirm the route: she rolled her eyes and aggressively scolded me!

Regarding the breakfast, spare yourself the hassle! I booked the non-refundable room option - needless to say this also applies to the breakfast. Despite it being an ‘optional extra’, not included in the nightly rate (you tick a box upon booking) and being invoiced/deducted from your account separately. I requested to cancel the breakfast for the second morning and again was scolded at. Furthermore, the evening before, the receptionist refused to wait 15 minutes (while I was showering) for us to hand in the form with our breakfast order. She aggressively came to the room to collect it!

Dear Anouk, In response to your response, you may want to look 'scold' up in the English dictionary. Your staff did not swear at me (uitschelden), but most definitely were aggressive and unfriendly. That is the truth and you can refer to many other reviews on other fora which are in agreement with my experience. It is up to you what you do with this review and how much you would like to improve the experience of your guests. I am merely sharing my experience. Thanks and kind...

The arrival was already disappointing. ||- We were given a room where even my student room was more luxurious and beautiful. There were a few old pieces of furniture that were too bad for the thrift store.||- The beds were 2 camp beds pushed together.||- The shower did not work properly.||- the promised room with cityview was a 2 meter high window where you looked directly against another residential building. That is just pure scam.||- the rooms were very noisy. You could literally hear the conversation in the street from the 2nd floor. Really not of this time.||- there was also no cleaning, there were still things from the previous guests under the bed, brrrr.||- further there was no breakfast. That for a hotel. It turned out that someone was sick so we had to go to another hotel of the chain to have breakfast there. There it was a chicken coop because they now had guests from 2 hotels having breakfast in 1 breakfast room. ||- After complaining we got another room for 1 night. When we went to get the car for our suitcases, the pass of the outside door was already blocked! Now we had to ring the bell like little kids at the reception that was remote to ask if we could go in to get our suitcases still.||- When I angrily said something about this to the manager, she reacted irritated, and I felt far from being welcomed and hospitable. A course in hospitality would be good.||- in the new room the shower ran over immediately. When I inspected the shower it still showed dirt from the previous users, which had not been cleaned. Brrrr.||We are done here. Not...

For my stay in Maastricht, I booked the first Hotel Sint Jacob, the sister Hotel Boutique Hotel Grote Gracht. Due to the impossibility of staying in that hotel, we unfortunately moved to this hotel. We traveled for a long time and were tired and happy that they could receive us. The room was on the ground floor, because my husband has problems with his knees due to the stairs, which were narrow and difficult to climb, so the option of a room on the first floor was not possible. The air in the room was stale and did not smell pleasant, but it was already late and we decided to stay. We both slept poorly, although the bed itself was not uncomfortable. The next day I complained about the accommodation, but they didn't have another room for us. The receptionists were friendly, but they couldn't help us. The room is poorly cleaned, there is a bad smell in the bathroom that spreads into the room. There was dust everywhere. There were no closets to store clothes. All in all, it is a negative experience to mark such accommodation with 3 🌟, and its sister Hotel Boutique Hotel Sint Jacob with 4 🌟. They have a modern check in/out system, but everything else...