Eagles Nest Backpackers — Hotel in Hamilton

Wasn't very very happy and I'm so upset and angry. Last weekend (4/11/2017)My family about 10 people,4 adults and six children. On September we make a booking with a man he said he's the manager everything was discussed on the phone and then he send me their account number to deposit the half of our two rooms. Because he said they can't hold the rooms unless we deposit half, we just want to book for one night as we are planning to go for Rugby league finals at the Waikato stadium and have a sleepover because of the kids. Then next day back to Auckland, We deposit the money and he send over confirmation thru email and we still holding the receipt of the money. On the day that was Friday before Saturday, I called to reconfirm our booking and young Indian guy answered the phone said our name was not on the system. And that was where the argument started, he mentioned the manager just passed away two weeks ago. I was so angry because we are looking forward to go and hes not a good customer services at all.....I can tell....I told him will see you face to face tomorrow and discuss this further. If your manager just passed two weeks ago from all the time we book our room on the 15 of September and still nothing nothing no at all reservation for us how is this possible????He said too many exuses blaming their boss bla bla bla and he has no respect at all. He knew we're upset, angry and hes answered back everytime we complained. He said he can't find another place for us all fully booked but he can refund our money.We don't want our money back we just need a room for us as the weather on that day was really bad. And he said can't do anything BUT they are lying still some rooms at other places but they refused to pay the rest for us as they are responsible. I recommended this place, very very poor customer service. Lucky we change our mind get out refund and walk out. This place is very smelly around the lounge area. I guess need more improvement with the facilities especially the customer services.......Very...

Me and a friend stayed here for two nights as we were passing through Hamilton, which by the way is like Birkenhead if you have ever been there, boring, no atmosphere and very strange. On arrival, the front door was unlocked and anyone could walk in, this was the case for most of our stay, not secure at all, you can't even lock your dorm. Strange atmosphere at first in the hostel, but we got used to it, a lot of people staying there long term for some reason and they tend to hog the living room and kitchen like they have shares in the place. Beds really creaky, felt like I couldn't turn over in the night in fear of waking my bed bug suffering colleagues. ||My friend woke up in the morning absolutely covered in bed bug bites, some how I escaped on the top bunk, we spoke to someone who had been staying there for a while and he said it was the 4th case in a week which is absolutely disgusting and unacceptable. We had to wash all of our clothes, and spray our backpacks and shoes with bug spray to make sure they didn't follow us!!! The owner refused to give us a refund until we threatened him with environmental health. He didn't care about the bugs, he was acting as if it was normal. BY THE TIME WE HAD LEFT THE INFECTED MATRESS WAS BACK ON THE BED AND REMADE READY FOR THE NEXT VICTIM!!! DO...

I'm writing this at 2 am from the bed in the private room thay my boyfriend and I paid $55 for. We are laying on top of the blankets and still sweating. It is so hot in this room and with no fan or windows it is impossible to cool it off. I was able to fall asleep for about 30 minutes before the "kids" that are staying down the hall woke me up by running around and slamming doors. If there is a "lights out" policy here it's not enforced at all (unlike every other hostel I've stayed at). The volume of the other guests paired with the extreme heat in this room makes it impossible to sleep.

When we checked in the host felt the need to give us a speech about how we need to be sure to do our own dishes because they haven't been getting done. Even though we're only here for one night and was just tryong tk check in she felt the need to explain and tell us that we better be sure to do any dishes we dirty. We're not stupid and don't need to be given a speech about cleaning up after ourselves as we check in.

Honestly if I was asleep right now instead of boiling I wouldn't be writing this review. Moral of the story? Be a little more welcoming, encourage your guests to lower the volume at a reasonable hour, and get...