Airport Manor Inn — Hotel in Māngere-Ōtāhuhu

I called my company when I arrived at the airport for directions to the location of the dedicated pick up bay at the airport. By error, I took this motel's shuttle and discovered during the trip that it was the wrong shuttle. The three issues were: At the motel when I arrived, he raised his voice at me when I asked him to why didn't he at least confirm with passengers if they're motel guests at the time of pick up. He was not returning to the airport, it wasn't far, but when I asked him, he refused to drop me back, despite that he admitted he should have checked with me first, but he refused to take any responsibility to help me. He became more aggressive in his behaviour, ignored me and drove off with his shuttle at the motel, I was stranded at this motel and I had to arrange transport. The motel sign on the shuttle was hardly visible. It was only visible on the front driver and passenger door of the shuttle. Which I noticed when I arrived at the motel. I don't post negative reviews, but by far, issue no.1 was the reason why I am posting this review, because raising voice at passengers or anyone in public is not acceptable and not civil. The experience and his approach were negative and sadly dissapointing. Even though it wasn't entirely his fault, it was his approach on how he chose to handle the situation. I hope he considers to become more calm, diplomatic and understanding...

I booked in to stay at this motel 2 nights ago. I arrived early off the plane and upon arrival an hour and a half early before check-in time i was told there would be an extra fee of $20per hour even though the room was available. I paid this even though i thought it was rude and have never encountered this before. I then went to my room and was greeted by the friendly neighbours who were permanent residents..i managed to extract myself politely after 15minutes to escape to my room. The room was clean enough. Over the next hour, there were quite a few new arrivals visiting my neighbours room..there was loud music playing, i felt i could not go outside without being trapped into 'conversation', i felt uncomfortable leaving my door open with my belongings inside and just generally unsafe. I decided to leave the motel and go somewhere else. I went into reception and spoke to the man behind the desk and explained how i felt. He then spoke to his manager who did not bother to come out and speak to me personally and was told they could put me in another room..which would look really obvious to the permanent residents why i had moved which then i could of copped any sort of backlash. I said i did not want the room and i would like a refund which was adamantly refused! I would not recommend this motel and the owner is just rude and only after one thing-MONEY! No customer service...

During January this year we reserved your motel using the services of Expedia. the reservation was the evening of Tuesday 14th February however we were advised on the 13th of February from Air New Zealand that due to the cyclone air travel could not be guaranteed consequently we contacted Expedia by email on the 13 February informing them that we may encounter difficulties with our flight, however as a free cancellation expired on the 12 February we had every intention of using the prepaid non refundable accommodation on the 14 February. Unfortunately on final approach to Auckland the flight was diverted to Wellington were we had to find a pay for alternative accommodation which was in excess of $500 NZ after speaking to Expedia this morning they have advised us that your company (accommodation facility) will not refund the money. We understand the situation of no show where the service provider can not accept unnecessary expense however in this situation was and is outside our control. If your decision remains (Non refundable ) then we will advise the New Zealand Tourist biro of this situation together with the relevant TV channels as how International Travelers are treated in times of emergency. Hope this situation does not arise and a refund will be...