Geneva Motor Lodge — Hotel in North Island

I had a terrible experience with the host of the motel during my two nights visit. On two occasions, we felt like leaving the motel and going to another one - first within the few minutes when we entered our room because of the strong stale fishy smell in the whole one bedroom apartment including the inside of the cupboard and draws. We opened our door, all windows, cupboard doors for many hours, even until late night to get the smell out of the room. I even hung the curtains for better ventilation. The cleaners had put some sort of air fresher when they cleaned the room minutes before we arrived and we could smell that too. Terrible yakee smell which no one likes to begin their holiday with.

The next when we were blamed and demanded to pay for making a pot mark on the bench, something that I did not do. The small pot in question which made the mark was never used for cooking by me at all, however I did use the pot to empty my leftovers the next morning and washed my bigger pots. This was cold food.

It was barely 24 hours since we had arrived and what was suppose to be our two nights relaxing and enjoyable holiday was turned into stressful and disastrous one. We wanted to leave the rooms immediately but for the sake of our kid who was keen to bath in spa, we stayed on for another night and barely slept because the whole time my husband and I were thinking of why are they blaming this on us when I even saw the mark on the bench when I was cooking but cared less because it was not my doing so I was neither bothered nor worried about it. Despite me trying to explain to the host that I did not use the pot in question and I saw the mark when I was cooking, the lady insisted that I did it and she stood by her decision and she later slapped me a bill of $250 demanding payment.

I will make sure that I tell at least 100 people so that they are aware of what happens and do not become victims like me. I told the host before, I am telling her now and I will tell anyone 1 million times that I did not do that and I was unfairly treated and my honesty and integrity was challenged. I would have willingly and openly declared and paid every cent for the damage that I may have caused, but in a situation like this where I am told I am the culprit despite me trying to express my views which were never heard and taken into consideration makes me feel sad and worried about the future holiday makers and tourist. MY ADVICE TO OTHER USERS IS PLEASE THINK AGAIN BEFORE BOOKING...

Me and my family stayed for a week. Arrived to check in at 2.30pm no on at reception, doors locked which is very unusual i rang the bell waited for 20mins for the lady to come out the realised Sheryl & Bill no longer own it. I had booked room 5 6months ahead as it has been my go to place when coming to rotorua. She said its already gone and there is no more rooms only a 1 bedroom unit Room 1 for extra $40 a day. I said no thanks can i get a refund please? Then she said wait we do have a room no extra charge!!!(the 2 rooms next to me were also empty).||||The room was clean upon arrival, noticed a broken powerpoint in the kitchen and lounge but was advised just not to use it. Asked to be transferred to another room as i had my children with me but couldn't. below units have permanent residence, very noisey at night but lovely people!! Internet is limited not unlimited, NO SKY,reception locked 24/7, the owner is rude and always grumpy!! Bad Customer Service. ||||Asked to use the guest laundry but once i put it in the washing machine i had to ring her 1hr 30mins later for her to unlock it and dry for another 2hrs for her to unlock the door as she had visitors at her house. Went to the dry cleaners after that!!!||||The only thing me and my children loved was the spa, we used it every single night of our stay and how close it is to everything. the cleaner does not vaccume properly as i always made the beds and cleaned the dishes just leaving them to vaccume but never did. ||The only thing they did was change the towels.||||I will definitely not come back to this place again. Definitely not worth the...

I don't even know where to start with this review. This is BY FAR the worst accommodation I've ever stayed in. The male owner is rude, arrogant, nasty and completely and utterly self-centred. Final check in time was 7pm - yet we received FOUR phone calls on 8 hour drive up to see 'where we were' (and we still got there before the 7pm cut off time). This was purely because he wanted to know if he could sell the room to someone else. DISGUSTING. Once we got there, both the front and rear outside bulbs were blown - had to get them replaced. Went to make ourselves a coffee, to find dirty mugs in the cupboard.. GROSS. Then when it came to bed time, we pulled the duvet back to find FRESH BLOOD STAINS on both our sheet and pillowcase. We were asked if we wanted them changed - are you joking?! He came back with ONE sheet.. We had to specifically request the second sheet.||Roll on the morning, we went outside (we arrived once dark, so couldn't see the courtyard properly) to find glass in our 'private' courtyard (which is totally NOT private, with at least 4 windows able to see in). When we mentioned this - we were told that WE put it there, which we certainly did not. From here, we were asked to leave!!!! Because we found blown bulbs, bloodstains, dirty dishes and broken glass - he didn't like being called out on it and told us to leave.||||I have never been so angry and humiliated in my life - my children were witness to all of this happening. Absolutely mind-blown that this outfit is still in business and excessively disappointed that this horrible man single-handedly ruined our first...