Millennium Hotel Rotorua — Hotel in North Island

Curiously, Millenium auto-emails request that feedback be given by review on tripadvisor or google! Ok then...|We've stayed with them a number of times (midwinter) as Millenium Rotorua hosts our Fantasy Masquerade Ball

Not too happy about this place despite the higher reviews. We arrived and parked, walked out bags up to the front. We entered the lobby, no greetings or anything. Three staff members at the front desk, two are helping other guests. A quick hello, we will be right with you would have sufficed.

We get checked in, are told breakfast is included, etc... As we walk to our room, the carpets are flush. Newer hardware on old doors it seems like. Door is a bit tough to get open and then it takes forever to close.

Not a bad room, the bed was nice since it was a pillow top or so it seemed. The sheets were a bit itchy. Hardly any outlets anywhere except to be found on one of the nightstands, one under the desk, and another in the bathroom.

Walked around to check things out. The pool is on the first floor, mostly kids in it. The laundry area is connected to the main hotel laundry area.

So I paid for two nights stay, breakfast was supposedly included one the day of check out I am told breakfast is not included and I would have to pay. I do not understand that, never been told I don't get breakfast on the last day. I cannot get breakfast on day of check in since check in is at 2 PM. Breakfast is served from 630-10. Quite an array of items to choose from for breakfast.

Hash browns, streaky bacon, lamb sausages, fried eggs and scrambled. Juices, tea, coffee. Porridge and congee. Curry samosa like things.

Internet was wonky. The sulfur smells that come into the room through the AC were deadly, but that's what you get for staying on the thermals. There was an inch gap beneath the door, stuck the throw to cover the light.

You could hear everything. The noise was such an issue. People running and shouting through the garden area. The pool was right below too. On our last night, there were drunks in the hallway/ lobby area shouting and yelling. It seemed like they were arguing too. It went on for about 20 minutes or so.

You could hear people using the toilet. Now the bathrooms in our room had been patched, and not a good patch job. Someone had damaged the fixtures/ knob in the rub and it was glued back together. The door had major wear and scratches, paint missing. Looked like we ended up in a bathroom belonging to a tenant who was behind on their rent and did not care about their environment.

There was constant water funneling into the toilet which left hard water or whatever you want to call them stains. The toilet did not do a proper flush, always left bits of toilet paper or refuse in the bottom.

CAUTION! Proceed into the shower at your own risk. Besides being way off the ground, I'm 5'5" and I had issues getting in the tub. Husband was 6'2" and had issues getting in the tub. It had a rounded bottom and was narrow, which is why they had the rubber mat for you not to slip. Well that mat was covered with mildew, obviously never got cleaned. There was also mold growing on the top tiles before you reach the ceiling. More mildew in the grout.

The best part is you could get scalded with hot water even if you are taking a cold water shower. The water temperature fluctuated so frequently we tried to shower as fast as possible. But to no avail, we still got burned. Quite frustrating. The sink was in bad condition.

The only convenient thing was the relative ease it was to hit downtown and find some food within walking distance.

My husband and I also seemed to have developed a rash within the two days we were here as well. Hopefully it goes away as we get...

I am writing to express my extreme disappointment with my recent stay at the Millennium Hotel Rotorua. My wife, 2-year-old daughter, and I were excited to enjoy a holiday getaway, but unfortunately, our experience was far from enjoyable.

As a valuable hotel client with extensive experience staying at Millennium, Novotel, Hilton, and other hotels around the world, I am saddened to say that my recent experience at Millennium Hotel Rotorua was subpar, and it did not meet the standards I have come to expect from your chain of hotels.

Upon returning from the swimming pool, we found that the shower in our room （1504）was not working. I immediately called the reception, and a repairman was sent to check the problem. However, even after the repairman checked and tried to fix the issue, the shower was still not working.

We were then offered another room （1518）, and we relocated with all our belongings. But when we got there, we were disappointed to find out that the television in the new room was not working, there was no program available, and the shower had a foul smell. In addition to that, the light in the room was not working, which added more to our frustration.

I noticed that the glass table in the room was extremely shaky and unstable, posing a significant danger to my 2-year-old daughter and potentially other guests. As a responsible parent, I was alarmed to find that the table wobbled even with minimal pressure or movement, and it was clearly not safe for my child to be around. I had to constantly monitor my daughter and restrict her access to the table to prevent any accidents from occurring. I believe that the safety of your guests, especially young children, should be of utmost importance to your hotel. It is unacceptable for a piece of furniture in a hotel room to pose a hazard to guests, and it reflects poorly on your establishment's commitment to guest safety and satisfaction. I request that immediate action be taken to address this issue and ensure that all the glass tables in your hotel rooms are inspected and stabilized to prevent any potential accidents. I also urge you to review and enhance your hotel's safety protocols and procedures to prevent similar incidents in the future. I discovered that the television in my room is not functioning properly. Despite multiple attempts to tune in to TV programs, there is no signal and program, and the screen remains blank. I have tried using the remote control as well as the buttons on the television itself, but to no avail. As a guest, I value the amenities and services provided by the hotel, and a functional television is an essential part of my stay, as I rely on it for entertainment and relaxation after a long day of activities. However, the lack of TV programming in my room has been inconvenient and disappointing. I kindly request that you look into this matter and take prompt action to resolve the issue with the television in my room. I understand that technical difficulties may arise, but I believe that it is important for the hotel to ensure that all amenities, including the television, are in proper working condition for the comfort and satisfaction...