Restaurant Nikau — Restaurant in North Island

Walking into the restaurant I had very high hopes for this place. The atmosphere was good and the place seemed cozy. Walked up to where to the first lady we seen and she kind of ignored us initially then finally sat us at our table in an empty restaurant. We were served drinks and the service from the other waitress was good. We ordered a starter after asking what some of the things were on the menu which I thought was a very thin menu with some random combos of foods 🙄. We ordered some dipping breads which were okay then our mains came out and this was the disappointment. My pork belly was the driest I've ever eaten in my life, you'd think someone off the street had come in and cooked it.. I had the shiraz jus which was tasty but the mash potato that went with it was disgusting aswell. Its not often I don't finish a meal at a restaurant and i only got through half of it. The other meal our table got was a steak and chips with mushroom sauce which the only part cooked right was the steak. The mushroom sauce was gross and the chips were burnt. Very disappointed as had high hopes...

Waited a long time for drinks, ordered a drink from the menu, 20mins later they came back and said it wasn’t in stock, ordered a different drink from the menu another 10mins later they came back to say that wasn’t in stock either and gave me a similar option which I agreed to. After about 30mins they came to take our food order. Once the food came out it was very tasty and I enjoyed my meal, good portion size.

Upon paying we wanted to split the bill by paying for the items we ordered individually. However the print out they gave us had many items we didn’t even order and was missing half the stuff we did order. Made it quite hard to work out who was paying for what.

Overall experience was pretty average I feel like it could be a very nice restaurant with some adjustments, and training. Decode of the restaurant was quite poor and each member of staff had different uniforms on.

Our waiter was very quiet. Nice guy but could definitely do with some training as he didn’t seem very...

Arrived on Thursday night for Easter weekend holiday with family. First night we dine here where was the food was exceptional and service was friendly and top notch. Based on this, we made the decision to dine there again on Good Friday. Unfortunately, it was a different story on our second night. Food was ok but the service was lacking. We made booking at 6:30. Arrived few mins early and seated. The waitress gave us food menu, came back 7mins later and us if we ready to order drinks but there was no drinks menu on table. Ordered drinks arrived 10mins later. Worth the wait for the food but seems like that was the end of service. Had to ask for steak knives, had to ask for salt and pepper. No one came and clear our tables, no one offered us dessert, no one offered us some more drinks. So , the rest of our holiday we will dine...