Victoria Lodge — Hotel in North Island

Wow!!! Where do I even start with our experience at this motel, firstly we ended up leaving after a bit of an argument and after being accused of “using” the room and trying to get it for free (happy to say we booked into a really nice place down the road and happily paid for the night).||When we first arrived we instantly felt like we had been ripped off as the photos we saw compared to what we were looking at was rather a big downgrade, it was so outdated and everything was so close together. My bedroom at home is bigger and nicer I would have rather just have driven home the 2.5 hours to my king size bed if I just wanted to “use” it. ||Upon further inspection the room wasn’t exactly clean with some dust and obvious mould, there was also a bunch of smoke butts on the stairs of the miniature hot pool which with Covid 19 being still active in New Zealand was beyond disgusting and made us wonder if the room was even checked or cleaned.||My partner went and spoke to Leon at reception and he came to have a look, we told him we didn’t realise the “spa pool” was gonna be more of a miniature outdoor thermal pool and we asked for a refund but he said no only half the price so we asked if he could contact his manager who was apparently in Auckland at the time. Before this he cleaned up the smoke butts and swirled water around the pool with a dish washing brush to clean it for 10-15 minutes (he reckons 5) and then said he would let us know. While he was doing this btw we sat on the bed waiting.||Just a quick note we arrived and paid for our room at 2.30pm (on the receipt) and he finished the “cleaning” around 3pm (this will matter later on in my review).||Leon left to go contact his manager who was in Auckland and we waited a little while and then decided if we are going to have to stay there we were running out of time so decided to have a quick try of the thermal water hot pool. It is a little pool outside your bathroom which you climb through a sliding window to get into and it had two stairs and was all pebbles on the bottom. We waited for it to fill which took awhile and then sat there talking about the situation and what we should consider when Leon got back. We sat for about 15-20minutes before having our showers and started to get ready for our evening ahead. Finally Leon shows back up as we are getting ready and my partner said he didn’t care about the full refund we will just take the half that he had offered as we had a try Of the hot pool and a shower while we were waiting for him and Leon said that was fine and went again, he then came back and asked to look at the room. Leon came in the room and said no because he can’t use that room tonight now because the beds. Ok this is where I lost my cool and told him we only sat there while waiting for him to clean the damn pool which he saw us sitting there and said nothing at the time, Leon then made a comment we had been there 3 hours which was also BS because we paid for the room at 2.30pm, he finished cleaning at 3pm and we booked into our new motel after about 30-45 minutes of this at 4.55pm (wow not even 3 hours and I have the receipts for both places). Oh and another kicker after I sadly lost my cool which I don’t do often Leon stormed off because I demanded he ring his manager and my partner followed him to find that the manager just got back from Auckland all of a sudden? Liar pants on fire isn’t good for business Leon! ||After back and fourth my partner got them to agree to refund half the money which we do actually appreciate and we left leaving the room as we found it except for the wet towels we had to use to wipe the floor from the shower. ||Sorry my review is so negative but I really felt certain things were highly unacceptable and what an inappropriate and disgusting accusation to say we just used the room in that manner! Absolutely disappointing in every form of the process. We also had a side table light that wasn’t working, wardrobe handle coming off, skirting above shower lose and coming off, power point in bathroom not working, dust, mould and then the smoke butts and not one apology for any of it. | |Simple words can help a situation, sorry isn’t a hard work to use and a bit of understanding in a world that we are in at the moment is also easy. You say you were fully booked so what was wrong with just accepting the half and understanding...

To begin with of all we booked the room from Bookings .com. The picture that appeared within the site were so persuading so that made us to dismiss all other choice and book this hold up. We come to the put and to begin with he was well displayed and was so kind to us, we made the installment and we got the key of the room and we were so happy. The individual within the gathering guided us with the essential rules and controls and appeared us the way to our rooms within the in a printed outline that he gave us. Everything was going well until we come to the room premises. From exterior we knew that it isn't any thing that's appeared within the pictures. From that very minute issues started. Issue 1 : The picture within the fundamental page were so deluding . Almost the Room : The room had 2 beds one single and one twofold and a few fundamental stuff like a microwave, some dishes and glasses that were not indeed cleaned appropriately. they claimed that it incorporates a warmed private bath. But we found out that it was actually a window within the washroom which is the entrance to your hot tub. it is an open pool just like the roof is open.and the floor is harsh and made of concrete and it actually have a step to sit and appreciate. Presently approximately the fundamental need the room has kind of nothing within the room. They given a few radiators that were like so ancient and was like takes ages to warm up the room. nothing within the room was as appeared within the picture and we weren't fulfilled with the room . Around the room premises: They told us it had off road stopping and vehicle can be effortlessly stopped but the reality is like it features a stopping which scarcely fit a Nissan walk and shockingly we had a BMW X5 which was so enormous for the stopping that permitted for us.So we went to report all these to the gathering. And here the issues took its moment turns. Issue 2 : Client Administration. We came back to the gathering advertisement detailed the issue and the individual within the gathering begun to contend. he was not indeed willing to alter anything. he was truly carrying on as well terrible. Ordinarily other places would organize or do a few favors for its visitor in case they report any issues, But he was not willing to do anything. We weren't comfortable with anything so we chosen to move and we went to illuminate it within the gathering and it was closed, Besides we moved to a few put that felt secure for all of us.But when we came there it was not that individual from the past day. but we told the unused individual almost what we gone through and the replay was like this " you ought to illuminate us to begin with approximately the issue and we are going be happy to assist or discount the cash and it was your blame not detailing them." I was pondering like hold up a diminutive it was truly what we done and they were not willing to do anything. Besides we nearly lost 300$ since of things. They were not willing to do anything and was attempting to cover up what they did. Add up to Sanctuaries Do not Suggest TO Anybody Most exceedingly bad Put Truly Most...

First of all we booked the room from Bookings .com. The picture that showed in the website were so convincing so that made us to reject all other choice and book this lodge. We reached the place and first he was well presented and was so kind to us, we made the payment and we got the key of the room and we were so happy. The person in the reception guided us with the basic rules and regulations and showed us the way to our rooms in the in a printed map that he gave us. Everything was going well until we reached the room premises.

From outside we knew that it is not any thing that is shown in the pictures. From that very moment problems began.

Problem 1 : The picture in the main page were so misleading .

About the Room : The room had 2 beds one single and one double and some basic stuff like a microwave, some dishes and glasses that were not even cleaned properly. they claimed that it has a heated private bathtub. But we found out that it was literally a window in the washroom which is the entrance to your hot tub. it is an open pool like the roof is open. and the floor is rough and made of concrete and it literally have a step to sit and enjoy. Now about the basic necessity the room has kind of nothing in the room. They provided some heaters that were like so old and was like takes ages to heat up the room. nothing in the room was as shown in the picture and we weren't satisfied with the room . About the room premises: They told us it had off street parking and vehicle can be easily parked but the reality is like it has a parking which barely fit a Nissan march and unfortunately we had a BMW X5 which was so big for the parking that allowed for us. there was also lot of other car parked but they were parked here and there because of this getting car out of that place was a nightmare.

So we went to report all these to the reception. And here the problems took its second turns.

Problem 2 : Customer Management.

We came back to the reception ad reported the issue and the person in the reception started to argue. he was not even willing to adjust anything. he was really behaving too bad. Normally other places would arrange or do some favors for its guest if they report any issues, But he was not willing to do anything.

We weren't comfortable with anything so we decided to move and we went to inform it in the reception and it was closed, Anyway we moved to some place that felt safe for all of us.

Next morning we came to return the key and we decided to have a chat with the person again. But when we came there it was not that person from the previous day. but we told the new person about what we gone through and the replay was like this " you should inform us first about the problem and we will be happy to help or refund the money and it was your fault not reporting them."

I was wondering like wait a minute it was literally what we done and they were not willing to do anything. Anyway we nearly lost 300$ because of things. They were not willing to do anything and was trying to cover up what they did. TOTAL LAIRS

DON'T RECOMMEND TO ANYONE WORST PLACE...