Huaca Wasi Hotel Boutique — Hotel in Lima Metropolitan Area

I am writing this review with great disappointment. If you are considering booking a room here you need to be informed. Staying at this hotel will put you at risk for false charges to your credit card. We had to be up at 4:00 a.m. for a long day tour so it was straight to bed to prepare for our 5:00 a.m. pick up. We woke, took showers and left for our tour early the next morning. We returned to the hotel at approximately 10:00 p.m. that evening and were greeted by a different desk clerk. She appeared to be upset and was trying to communicate to us that something was wrong with our door. We thought she meant the wood door to our room. She was saying that the hotel owner was very upset also. There was a bit of a language gap lending to our confusion. We were completely bewildered and concerned that our room door had been damaged by someone trying to break in or something. After we got over the language barrier we realized she was blaming us for shattering one of the sliding glass shower doors. We were stunned. Both I and my travel partner assured her that the door was fine when we left that morning and informed her that if we had shattered a 3/8” thick tempered glass door we certainly would have reported it (not left it for the cleaning staff to discover and cleanup) and would have gladly paid for it. The clerk told us that the cleaning staff found it that way and immediately called her to report it. This is a complete fabrication by the cleaning staff. We noted no issues with the shower doors that morning and they were in perfect working condition. Once we took a look at the existing conditions of the shower door, track and frame we noted that the lower rubber bumper and guide for the right side of the frame was missing. The absence of this bumper allows the glass lower corner of the glass slider to hit (almost wedge into) the metal frame. Please note that both I and my travel partner each have more than 20 years of experience in commercial construction. It became obvious what had occurred. We noted this condition to the desk clerk who just shrugged her shoulders and kept telling us the owner was mad. I contested again and immediately called Expedia and American Express to report the incident. We were due to check out the next morning. Upon check out I gladly paid two charges – one for my hotel room and the other for two beverages from the refrigerator. The hotel ran a third fraudulent charge to my credit card for an arbitrary amount and without my consent. I did not sign this charge. After more contesting and still no appearance from the hotel owner we had to leave to make our flight. In the end my credit card was charged a considerable amount (equal to our two night stay) without my consent. The hotel never provided a quote or backup for the arbitrary cost of the glass panel. The cleaning staff probably broke the door on accident as there was no rubber bumper on the lower section of the metal frame and could in no way pay for such an item on their wages. We and our credit card company were taken advantage of by this hotel. The desk clerk told me to take it up with my credit card company – sure let them pay for it rather that the business. The proprietors do not believe in the customer service. They should have insurance for issues like this one and be able to cover accidental damages whether by staff or guests. The owner was never available to us to discuss the situation and put the poor desk clerk in a position to handle the issue. I got the impression that the clerk would be fired if she did not charge us for the glass door as she kept saying she “had to.” This was a very disappointing introduction to Peru. Consider...

Chucked away belongings - Irresponsible owner & terrible costumer service.

My boyfriend & I traveled South America during 2 months with Lima being our layover a bunch of times. We ended up coming back to Huaca wasi hotel boutique for a second time but little did we know it’d end up in adversity - costing us a lot of money..

We returned to the hotel in mid-January after weeks of heavy trekking & nature explorations up the mountains we wanted to end with a week of diving & sunshine in the Galapagos islands. We asked the hotel if we could leave a bag of gear (hiking shoes, jackets, trekking supplies etc.) during the week we were away. We’d then return to this hotel before heading back home to London.

Upon return (for the third time) the first thing we’re told is that an employed has accidentally thrown away our bag. All is lost. It was gear worth of nearly £2000 that was thrown in the bin. Obviously we got very upset, as we had invested so much before our trip away and now we were not only broke but our life long investments were gone.

The owner Marco, has consistently promised “he will take care of it”. It’s been 3 months since we left Lima and nothing has happened. Now he’s not stopped answering our calls and emails. We even told Marco that we wouldn’t ask for the full amount of items lost, as we understand it’s a big sum of money for someone local in Peru. He blamed the employee completely and said she’d be the one paying back. Personally I think that’s bad management as he should’ve payed us directly and then taken the discussion with his (now previous) employee.

We didn’t want to come to this, writing bad reviews, but never have I felt so mislead & mistreated by a hotel manager.

Just don’t stay here, it’s not worth it if...

My boyfriend & I traveled South America during 2 months with Lima being our layover a bunch of times. We ended up coming back to Huaca wasi hotel boutique for a second time but little did we know it’d end up in adversity - costing us a lot of money.. ||||We returned to the hotel in mid-January after weeks of heavy trekking & nature explorations up the mountains we wanted to end with a week of diving & sunshine in the Galapagos islands. We asked the hotel if we could leave a bag of gear (hiking shoes, jackets, trekking supplies etc.) during the week we were away. We’d then return to this hotel before heading back home to London. ||||Upon return (for the third time) the first thing we’re told is that an employed has accidentally thrown away our bag. All is lost. It was gear worth of nearly £2000 that was thrown in the bin. Obviously we got very upset, as we had invested so much before our trip away and now we were not only broke but our life long investments were gone. ||||The owner Marco, has consistently promised “he will take care of it”. It’s been 3 months since we left Lima and nothing has happened. Now he’s not stopped answering our calls and emails. We even told Marco that we wouldn’t ask for the full amount of items lost, as we understand it’s a big sum of money for someone local in Peru. He blamed the employee completely and said she’d be the one paying back. Personally I think that’s bad management as he should’ve payed us directly and then taken the discussion with his (now previous) employee. ||||We didn’t want to come to this, writing bad reviews, but never have I felt so mislead & mistreated by a hotel manager. ||||Just don’t stay here, it’s not worth it if...