Xima Hotels San Isidro — Hotel in Lima Metropolitan Area

Great Hotel - Bad Experience! In my 20 days in Peru this was my worst experience. My Family and I only stayed at this Estelar (San Isidro) for two nights. We booked two rooms which I had no complaints about. However My experience was bad because of a few factors, one was the awful service and lack of attention to details. Every day we had to ask for extra towel and other things that should be provided. I have never been to a hotel that only has things just for one person. Always enough for two, except here.

Another MAJOR factor was the receptionist by name of DIANA. WOW THIS WOMAN WAS RUDE! No exaggeration she was by far the worst person We had to deal with during our vacation. And for no apparent reason! She will stare you down and totally ignore you! Upon arrival at the hotel we said hi at the front desk and she didn’t even bother to answer. She was at the restaurant one morning, we ordered some coffee with her. Couple minutes later l, she served other guests their breakfast and after that she went missing. She said not even a word to us, she simply just left. We had to wait a while for the other server to appear. Which brings me to my other issue.

The other was the fact that we noticed there was a quarantine area on the forth floor for people with Covid. I know some hotel allows that, however the same server who was serving those people was also the same one serving the breakfast. Granted she wore gloves and mask but still that is still very disturbing. A change of clothing and/or hazmat suit would be nice.

Overall The hotel itself is new and nice! The gentleman by the name of Marco was extremely nice and helpful. The area is super chill and by far my favorite area in Lima. I will not return to this Estelar. The Hampton next door will get a...

The worst experience ever. When we arrived early in the morning the bathroom smelled like a drain so the whole room stank, they changed our room and it got better, and then we traveled to the interior of the country making our reservation 4 days before for 5 days when we returned late at night Rodolfo assisted us and telling that there was no room available for those days that we previously made the reservation not once but twice they printed our passport ,they gave us only one day and we had to look for a hotel that early morning, they practically kicked us out , when we were checking out the manager asked us if we found a hotel and only then she offered us a better price and so on, but to return after two days.I don't know if it's the way they work BUT one thing we are sure of is that we will never return or...

This is a pretty good hotel in San Isidro. The cost per night was very reasonable. We arrived several hours before check-in and they stored our luggage while we went out to walk around the area and have lunch. The staff was very friendly and professional. The room (2 twin beds) was clean, neatly organized, and had all the standard items expected in a hotel room. Wifi is good. The fridge was stocked with soft drinks and beers. Breakfast buffet is included and it was pretty good. Maria was a very nice host at the restaurant. Overall this is a great bang for the buck hotel in a great area of Lima, surrounded by restaurants and cafes. I would certainly stay...