Hotel Valle Dorado Machupicchu — Hotel in Machu Picchu

We had the worst experience we have ever had in a hostel or hotel during our stay here. We stayed for two nights. On the first night we got up at 4am to queue for Machu Picchu tickets and were thrilled to have gotten them by 7am. We went back to the hotel, paid for an extra night there and then fell back asleep. At 9am we were woken by a guy who works there banging on our door and telling us we needed to check out. We explained we had paid for an extra night and he left, although it’s important to note he saw us in bed and visibly awoken from sleep so knew we were in the room. An hour or so later, having fallen back asleep and hearing loud sounds outside the door of someone mopping for a while, my boyfriend woke up to use the bathroom and stepped straight into a flood of water that had totally filled our room. We were both disoriented from sleep but panicked as our bags had been left on the floor. The hotel offers no wardrobe, desk, hooks or anything other than a small bedside table to put your belongings, therefore we had resorted to leaving them on the floor, not expecting this to happen. Our stuff was completely drenched. Our clothes and personal items but most importantly, our passports, our vaccine certificates that we need to enter other countries, our tourist tickets for Cusco and the Machu Picchu tickets we had just spent all morning queueing up for, which were all in my handbag. The lady mopping outside the room smiled and laughed about the situation when we opened the door, and had evidently been clearing water from the room next door where the issue had arisen and in doing this, had pushed the water under our door and into our room. We are understanding people, and sometimes things like this happen and nobody realises in time and it can’t be helped, but this was entirely preventable. The lady had been cleaning outside our room for a significant amount of time and the hotel was aware of the water issue and therefore had plenty of time to warn us by simply knocking on the door. The same man from before tried to tell us there was nothing they could have done and showed very little willingness to help, give us compensation or a new room until we pressed on this. When he finally offered us a new room, we accepted but asked for compensation. They agreed and then expected us to leave to go to a new hotel, which we refused. I pointed to the room he had previously offered for us to switch to which was across the hallway and asked if we should go there now and he said it had just been booked in the time we were speaking, which made no sense (later on in the evening the room was still vacant so this was clearly untrue). He said the only solution was for them to clean the water and for us to stay here. We agreed. There was very little empathy shown towards the incredibly difficult situation that we had been put in with all of our stuff being soaking wet. We left our stuff out to dry on the bed but weren’t offered a hairdryer or heater or anything to help. The stuff has mostly been salvageable apart from our vaccine certificates. This whole ordeal caused us immense distress as it was almost catastrophic for our backpacking trip and visiting anywhere else and returning home to the UK. I also want to add that the hotel room is incredibly basic and run down. I wouldn’t be leaving this review over that as I believe the affordable price makes up for this but I would seriously discourage anyone from staying here after the totally preventable, thoughtless situation we found ourselves in and the total lack of care or empathy from...

This was by far the worst hotel experience I've ever had. When we came to check-in our rooms were not ready so we had to leave and come back later. Then we were giving 2 rooms, one room didn't have a toilet seat and the other didn't have a shower curtain. Also both rooms were full of mold especially in the bathroom and the bed had black hair in it (I don't have black hair so I knew it wasn't mine). When we told the staff we would like to change the rooms she gave us other rooms which had the same problems (but this time with toilet seat and shower curtain, wow!). I have never left a hotel before but I was not able to sleep here so I booked another one. I don't know how this hotel got the positive reviews and I don't know who Rossy is from the positive reviews, the staff we spoke to only spoke Spanish. Please...

The hotel is small, we only used for one night but booked for 2 incase of layover after visiting MachuPicchu. The host Rossie is great, very friendly, and showed us where to find ATM. At around 9pm she even brought us tea to our room, making sure we where ok with the elevation. Our circuit was 1 we left at 5am to the but stop, Rossie not only packed us a bag lunch but walked us to the location of the bus. The room and bath where small but worked. The water was super hot. I think the only down was that we could hear the noise from outside the actual hotel area, like doors opening and closing, music and the work Rossie was doing in kitchen. But over all it worked for the night we needed to be in...