There is definitely promise and if the hotel management heeds some of the advice from this review, I could definitely see us giving the hotel 5 stars next time|Check-in: This is the first time I have stayed at a mid-range or higher hotel over the course of traveling for over 20 years and at check-in they say they need to charge 5% extra for using a credit card. Not too many people carry the cash around to pay for their hotel rooms, especially when renting two rooms for four nights, and by far the majority of hotels absorb these fees as a convenience to their customers to secure payment (and hotel guests normally have larger bills than other places of business). At the time of the reservation, this fee was not mentioned, but it looks like this fee is now being made clear on Expedia.|The rooms are clean and modern looking and the beds are comfortable and warm, but they definitely cut some corners. There were several safety issues with sharp screws exposed in the bathrooms. The paint is already peeling in the bathrooms which indicates they did not use a proper paint. The table attached to the wall feels like it could break off with any weight more than ten pounds applied to it. They used a piece of cut thin black fabric as a bed scarf in the rooms which may look okay in photos but looks cheap. Some bathroom windows can be seen through from the outside and need blinds.|Breakfast area is very nice with a beautiful view of Cusco, and it was good with eggs...
Read moreThis hotel opened in April 19. Everything is brand new, décor is very tasteful and location excellent (10 mins walk to main square). Rooms are bright, beds are comfy and bathrooms have good hot showers. Wi-fi is free, fast and reliable. ||||There is a small lobby with free luggage storage on the ground floor, and good-sized bedrooms on next 3 floors. There is no lift, but bags are carried to your room without having to ask. There is a small courtyard with seating on the second floor, and an enclosed dining room/bar located on the roof with fantastic views from its panoramic windows. The breakfast buffet (included) is large, varied and good quality. There is coca tea always available in reception, to help you adjust to Cusco's altitude. ||||We stayed here for a total of 6 nights in May 19; first a stay of 4, then 1 night away while we visited Machu Picchu (leaving most of our luggage at the hotel), followed by a further 2 nights. ||||The hotel is owned and run by a super friendly and very professional family. Nothing is too much trouble. On our final evening, our group of 10 were all invited to join them and their wider family at a party to celebrate the grandfather's birthday and the hotel opening. ||||This hotel is highly recommended. If you want somewhere to stay that is welcoming, safe and secure, convenient to all the sites, and offering a superb stay at good value prices - look no further. It is a...
Read moreThe hotel is simple and its main advantage is its location. It is very close to the city center and has markets, restaurants, and pharmacies nearby (even the bus station). Another advantage is the shower, which is very hot and strong, and the bed is very comfortable. But some things could be improved, such as: The bathroom is very small and the sink is too small with no space to put personal items. A simple shelf could improve the experience. The shower area has no glass enclosure and gets very wet; The hair dryer in the bathroom does not work and we have to ask for one at the front desk. Ask for it in advance so you don't have to risk going to the front desk with wet hair (since there is no intercom to request it); The breakfast is okay, but they could offer more variety of cakes, pies, and similar items. The TVs are not smart, so you will only have local TV (Not Netflix etc).
In conclusion, it is a basic hotel for spending...
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