La Casa de Fray Bartolome — Hotel in Distrito de Cusco

I stayed here for three nights with my brother and sister. We’d previously stayed in another hotel in Cusco which was lovely but decided for our final three nights to go somewhere a little more expensive with better ratings to recover after a four day hike. What a huge mistake that was! The staff in this hotel are the rudest I’ve ever encountered whilst travelling. Any ask was met with a roll of the eyes or a simple ‘no’ whilst the employee continued to watch videos on their phone. When we called down to reception for help the phone was put down on us multiple times. Rita was particularly unpleasant and became quite verbally aggressive with my sister when we asked to see our receipt which had our card details on. Not only was the service wholly unpleasant to the point we felt comfortable in the hotel, but the breakfast you pay an extra 10% for was abysmal. There was cereal without bowls and dry bread. On top of this, the cleaners come at 8am, regardless of whether you are checking out, so our hopes of r&r were truly thwarted! Avoid this hotel at all costs. There are far nicer places in Cusco and this hotel gives the...

We had a total four nights in La Casa de Fray Bartolome. We arrived one day before we set off to Machu Picchu. The front desk could arrange taxi service with very fair rate from the hotel to Ollantaytambo Station where you could get your train ride to Machu Picchu. We kept some of our luggages in the hotel and stayed 3 more nights after we returned back to Cusco. ||||The hotel is located on a quiet street, about 10 mins walking distance to Plaza de Armas (the main plaza) in Cusco. The wifi worked fine in the first 3 days, but there was a day that completely not working! The breakfast was terrific, a wide selection with A very nice garden view where you can also have your...

First of all this hotel seemed pretty great for the value...until it rained. My husband and I woke up at 4 am with water pouring from the ceiling on to our bed. We immediately called the front desk who replied "yeah well its raining bad." And recommended we "move our bed" because the hotel was full. No offer of clean bedding or any other remedy. Apparently it's a thing that just happens. It would explain the mold happening on the ceiling. I was quite worried the ceiling was going to fall on us in the middle of the night! Also very loud. Walls are paper thin. If you sleep on the street side good luck!...