Hotel Sogo - Makati Ave. — Hotel in Makati

As a freelance tour guide which is more of a voluntary hobby than a profession, I go to hotels and establishments to check if they are up to par in satisfying customers needs and special requests. I also discuss issues and concerns with personnel and the Management Team on how they can improve their services and cater to my needs and that of other guests, whether they were referred by my person or in general, so that they meet global standards of cleanliness,  efficiency, value for money and give us a great experience at their establishment at all times possible. Sogo Hotel is up to par with these expectations and the Supervisors always lend an ear and are  quite ready to make you happy with your stay with the best of their abilities. I always get a better room each time I visit their establishment. They have always tried to make me feel at home and they are more than just a convenient short, overnight or long term stay. It Is always a comfort to have this kind of Hotel while away from ones home or residence.  The discount cards they offer repeat clients is quite useful and cuts your hotel expenditure by a good percentage. I was given great discounts cards by their supervisors  for short and long term stay as a returning guest. There are few types of accommodation, mainly Econo, Premium, Executive and Deluxe. All are exceptionally clean each time I visit. Food service is available 24/7. They have hot and cold showers,  TV, Wi-Fi in all rooms. Their hospitality, eagerness to make clients happy, openness, warm and welcoming  approach is worth going back to. Any day,  any time. True to their slogan, Soho Hotel is indeed So...

Manager Arnold was so amazing he was so professional and exceed our expectation. Ive complaint because AC is not working, we were so tired because we travelled from batangas from 4:00am, go around manila to submit application in different agencies and checkin at hotel soho around 8:00pm. We were so exhausted because we are not familiar in Manila, we walked , we took a jeep , we get lost and we were so hungry. When we checkin they gave us the key right away but when we went to our room, AC is not working. ive called the receptionist multiple times but she kept on apologizing and not even helping me even I told her to gave me another room. then we went back to the lobby and demand for new room but I was so disappointed because in front of my face the receptionist just gave a room to a new arrived guest. i demanded her to call her manager and Arnold escorted us to our new room, make sure that everything is working in our new room. provided me his contact so he can give me discounted rate when we come back. he was really professional even I am so frustrated he never fight back and I really can feel he is sincerely helping us.||Again, thank you Arnold. i am sorry for the trouble because I know you guys are short in staff but you still manage to assist us and exceed...

Such a HUGE DISMAY and a BIG WASTE of time. I should have read the reviews before checking in because all the bad reviews are TRUE. 1st room at the 9th floor we got, we had these issues: Main door's 2nd lock is not working. The 2nd door is bloated that's why it's really hard to close/open and you have to use extra strength to slide the other lock in place. Then the ceiling lights right above the bed is hanging out and busted, so is the one by the door. And there's a strand of hair of the nether regions on the bed. So we asked to be transferred. 2nd deluxe room at the 6th flr, the aircon is defective, couldn't get the room cool even after 20 mins. We tried using the aircon remote, and surprise! It's not working. Add tv remote that turned on the tv to an adult channel but won't work to change channels or to turn off the unit. When I'm really tired and just wanted to sleep, and we get rooms like these, my patience is really tested. We opted to leave and ask for a refund. But after raising my issues with the receptionist. This branch that is only pricier than the other branches yet have very inferior facilities. They don't have the right to charge their customers for a...